Operations Customer Expert

Operations Customer Expert

Join a leading AI technology company as an Operations Customer Expert, providing professional and exceptional support to individual and business customers in a fast-paced, innovative environment.

Language Requirement: English – Fluent

Work Requirement: Experience in tech support

Key Responsibilities

* Provide customer support across multiple channels, troubleshooting and resolving issues efficiently.

* Assist customers with billing, invoicing, and account-related matters.

* Troubleshoot account access and technical issues.

* Guide, support, and train customers on the use of the company's products.

* Deliver timely, accurate, and customer-focused responses.

* Maintain high service quality and meet customer satisfaction and quality targets.

Working Hours:

Project Coverage: 24/7

Rotating Shifts

Working Time: 8 hours per day + 1-hour lunch break

Weekly Hours: 40 hours per week

Schedule Notice: Work schedules are provided 10 days in advance.

Contract & Compensation:

Contract Type:Selection Agreement

Daily Allowance: €18.56

Weekly Allowance: €92.80 (5 working days)

Base Salary: €938.00 gross/month

Holiday Allowance: €78.17/month

Christmas Allowance:€78.17/month

Meal Allowance:€154.00/month (€7.00 per working day)

Estimated Monthly Gross Salary: €1,248.33

Variable Bonus: Up to €200/month

Recruitment & Contract Progression

* Candidates will sign a Selection Agreement to manage the final phase of recruitment, including training.

* If selected at the end of the training, candidates will sign an Employment Uncertain Term Contract with a foreseeable duration of 12 months.

* A permanent contract will be offered after 2 years subject to the applicable conditions.

* Private health and dental insurance will be provided after signing the employment contract, provided you already have a NIF and Social Security number.

Meal Allowance

* The meal allowance is paid through a prepaid meal card.

* The meal allowance is exempt from Social Security and IRS contributions.

Documentation Required: EU Passport OR Valid Spanish Residence Permit.