Order Processing Professional

Mission and your day-to-day

To ensure accurate and timely processing of customer orders while providing effective support throughout the order-to-delivery process. The role contributes to customer satisfaction by coordinating with internal stakeholders, resolving order-related issues, and maintaining accurate information regarding product availability, delivery dates, pricing, and returns.

• Process customer orders accurately and efficiently in accordance with company procedures.


• Manage and resolve order, delivery, and shipping-related issues.


• Monitor customer orders and ensure systems are updated with current information regarding product availability, shortages, delivery schedules, and price changes.


• Act as a liaison between customers, production, logistics, and distribution teams to facilitate smooth order fulfillment.


• Support the management of product/parts returns and related documentation.


• Analyze and summarize reports on customer inquiries, service issues, delivery performance, customer complaints, sales trends, and return reasons.


• Provide customers with information and/or documentation regarding order status, product availability, and delivery.


• Maintain data accuracy in ERP and customer service systems or platforms. 


• Escalate complex issues to senior team members when appropriate

Your skills and experience

• Understanding of order management, customer service processes, logistics, shipping, and returns processes by experience


• English knowledge is a must (min. B1) written and spoken


• Knowledge of SAP and CRM (C4C, Salesforce or similar)


• Knowledge of Microsoft Office applications.


• Customer-oriented mindset.


• Strong attention to detail and accuracy.


• Effective communication skills.


• Problem-solving and analytical thinking.


• Organizational and time-management skills.


• Ability to work collaboratively within a team environment.

Your compensation and benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. 

• Flexible Compensation Benefits – including private health insurance and childcare vouchers.


• Life Insurance Coverage – providing added security and peace of mind.


• Pension Plan – helping you build a strong financial future.


• Flexible Working Hours and Summer Schedule with reduced working hours for three months.


• Meal Allowance, free coffee and fruit – supporting your daily wellbeing at work.


• Hybrid Working Options – up to 5 remote working days per month during winter and 8 days during the summer schedule.


• On-Site Parking – convenient and free parking facilities.


• Employee Discounts Platform – exclusive offers and savings across a wide range of brands and services.


• Internal Learning & Development Platform – including English language courses and full access to LinkedIn Learning.


• Christmas Benefits & Family Events – including gift cards for employees' children, children's holiday celebrations, Christmas hampers, and more.


• Partnerships with Leading Business Schools – offering access to executive education and professional development opportunities.


• Commitment to Diversity, Equity & Inclusion through our comprehensive Equality Plan.

Location: Madrid