Spanish-Speaking Customer Experts for a Tech Leader - Work In Greece

Mercier Consultancy MD is looking for dedicated Spanish-Speaking Customer Experts to join our dynamic team supporting a leading technology company in Greece. This role offers an exciting opportunity to engage with Spanish-speaking customers, providing exceptional service and technical assistance to enhance user satisfaction and loyalty.

Key Responsibilities

• Respond to inquiries from Spanish-speaking customers regarding tech products and services through various communication channels including phone, email, and chat.
• Provide clear and accurate information about technology solutions, troubleshooting steps, and product features.
• Assist customers in resolving technical issues efficiently and escalate when necessary.
• Maintain comprehensive records of interactions and solutions within the CRM system.
• Collaborate with product and engineering teams to share customer feedback and contribute to service enhancements.
• Stay up-to-date with the latest technology trends and product updates to offer informed support.

• Fluency in Spanish (written and spoken) is mandatory; proficiency in English is highly valued.
• Previous experience in customer support, preferably in the technology sector, is advantageous.
• Strong problem-solving skills coupled with excellent communication and interpersonal abilities.
• Comfortable working in a fast-paced environment with the ability to multitask effectively.
• Familiarity with CRM platforms and other support tools is a plus.
• High level of adaptability and willingness to relocate and work in Greece.
• Passion for technology and eagerness to learn about new products and solutions.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...