Renewal Manager (m/f/d)

We’re the smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations to make innovation systematic, inclusive, and outcome-driven—reducing costs, driving growth, and building resilience in a constantly changing world.

Now, we’re expanding our team and are looking for a
 
Renewal Manager (m/f/d)
  
Location: Europe, preferably Spain | Language: English & German

As a Renewal Manager, you will ensure that customer contracts are renewed in a timely and economically successful manner. You will take ownership of the renewal pipeline, reduce churn risks, improve forecast accuracy and ensure that renewals are not tackled shortly before the end of the contract.
 
Your role is a commercial interface function between Customer Success, Sales and Finance.

You will be responsible for the entire renewal process for a defined customer portfolio in EMEA and North America, from the early identification of upcoming contract renewals to the successful closing.

These include in particular:

Renewal Management

• You will build and maintain a transparent renewal pipeline for all contracts with upcoming renewals.
• You control timelines, next steps, and escalations.
• You will ensure that all relevant stakeholders are involved in good time.

Commercial Negotiation

• You will hold renewal talks with customers, negotiate commercial conditions within the framework of specified guidelines and actively work to control discounts, secure existing customers and implement price increases or indexations.

Churn Prevention

• You will identify renewal risks at an early stage and work with Customer Success and Account Management on measures to reduce risk.

Forecasting and reporting

• You provide a reliable forecast of renewals, churn, downsell and upside potential.
• You keep CRM data up-to-date and create regular reports

Process improvement

• You will develop and improve renewal playbooks, email sequences, escalation logics, reminder processes and reporting structures. The goal is a scalable, repeatable renewal process.

Success Criteria / KPIs
The success of the role is measured in particular by the following key figures:

• Gross Revenue Retention
• Net Revenue Retention
• Renewal rate according to ARR
• Churn and Downsell ARR 
• Discount Control
• CRM Hygiene and Renewal Pipeline Coverage
• Renewal Cycle Time

Make an Impact: Help companies shape their future by driving innovation programs that matter
 
Strong Start: Onboard with expert support and learn from a global team of experienced professionals
 
Work-Life Flexibility: Flexible work schedules
 
Career Growth: Ongoing development and clear pathways to expand your role
 
Collaborative culture: A supportive, inclusive, and international team environment
 
Purpose-Driven Work: Be part of something bigger—accelerating innovation for a better world

Charline Kocourek is your contact in the Human Resources department.
Please apply directly through our applicant tracking system, Personio, on our website. We prefer that you submit your application in English. If you have any further questions, you can reach us at +49 (0) 228 / 2276-0.