Senior Site Reliability Engineer

Hello!

We're looking for a Senior Site Reliability Engineer to join our Infrastructure Team in the Platform Domain.

Platform Domain

Our mission is to keep the Factorial application running 24/7, ensure its performance, scalability and security, as well as research improvements to enable Product Engineers to develop new use cases adding value to our customers.

The Engineering team at large

At Factorial, you'll be part of a team of 200+ Product Engineers. We look for talented people who are curious, proactive, and have great communication skills. People who are at the forefront of developing tools that help teams become the best versions of themselves.

You'll work in a multicultural, English-speaking environment where your technical acumen, creative problem-solving abilities, and passion for user-centric products will directly contribute to our mission of improving HR processes for SMEs worldwide.

The Role

We are looking for profiles that have solid experience monitoring and troubleshooting large-scale application deployments on the cloud, ideally including:

• Terraform or Ansible for IaC,
• Datadog, Grafana or OpenTelemetry,
• Using public cloud services like AWS or Azure and
• Debugging issues in a Kubernetes cluster
• Managing a large MySQL cluster with HA configuration

⚠ Please note this is not a backend or frontend Software Engineering role.

How We Work (Barcelona or Madrid Office)

At Factorial, we believe the best products are built when people come together, in person to collaborate, challenge ideas, and move fast. That’s why our Engineering Teams follows an office-first, flexible approach.

We work on-site several days a week, using that time to connect, align, and innovate as a team. However, we also understand the importance of focus and flexibility, so we support remote work when it makes sense - whether for deep work, personal needs, or just a change of scenery.

This balance helps us stay agile, creative, and closely connected, while giving everyone the space to do their best work.

Your profile

1. You are a team player: You are comfortable helping your teammates, sharing your knowledge, reviewing their code and asking for reviews of your own.
2. You have a user-centric mindset: You know that the only reason we write code is to help our users to perform their tasks.
3. You are a learner: you want to improve your skills not only in the engineering field but across any other areas.
4. You are an owner: You like proposing new hypotheses and being responsible for building, deploying and validating them.
5. You love understanding: Breaking down complex problems into basic and shareable elements.
6. You are T-shaped: You can tackle tasks in different areas of Infrastructure, with deeper knowledge in one or two.
7. You are a mentor: You love to share your experience and expertise to help others grow.
8. You have roughly 8+ years of experience working as a Software or Systems Engineer and at least 3 years as cloud SRE.
9. You are used to communicating in English in a professional environment.

Work ethics

At Factorial, we know that building a great product means building a great team. We value some key principles that help us thrive together.

• Radical (and Passionate) Candor: We're excited about creating great products and advancing our mission. This means being proactive, obsessing about quality, and experimenting. We tell our managers and peers things we think we cannot say, practicing radical candor to drive innovation and improvement.
• Effective Communication: Clear communication, especially in writing, is crucial. We communicate openly, build narratives, and aren't afraid to debate ideas. If we can't explain something clearly, we seek to understand more deeply until we can. And remember, English is our vehicular language, so you need to be comfortable with it!
• Product Vision: We understand our users' needs and actively engage with them. We constantly look for business opportunities, always asking "What can be next for Factorial?"
• Reliability and Accountability: We deliver on our commitments while maintaining high quality. We feel accountable for the culture and make others feel accountable too. When we see something broken, we stand up to fix it, feeling responsible for all of Factorial.
• Problem-Solving: We don't limit ourselves to our nominal job definition. We bring, execute, and later communicate solutions, seeking approval only for decisions that would be hard to reverse.
• Teamwork Ease: We collaborate well, adapt easily, and are open to feedback. We convince or get convinced, asking the same from everyone. If an initiative comes top-down, we debate it until we fully buy-in, then champion it to our teams.
• Fighting Complacency: We challenge the status quo and fight complacency with our whole hearts. We're vocal when something is going wrong, seeing it as an opportunity for a better world.
• Having Fun: While our work is serious, we trust our gut when we have a 10x motivation to try something new. We jump on opportunities for innovation, involving as many people as possible.

At Factorial we don't evaluate you by the years of experience you have, we evaluate your knowledge and skills. How? We have a Career Path with a rubric framework where we define what is expected for each experience level and skill. This framework allows you to know at which level you're right now and what you need to keep growing. As we love transparency, our Career Path includes the salaries for each level and we share it during the first interview to make sure we're aligned.

For this senior-level position, the annual gross salary is between 60,500 and 70,000€. This includes a base salary of 55,000€ and a variable pay of up to 7,000€ annually (paid quarterly), depending on the company's goals.

Your daily life with us

You’ll start with a 2 weeks onboarding period, where you will:

1. Learn about Factorial: our product, our team, our clients
2. Pair with each member of the team at least once, to see their current initiatives
3. Solve low-stake bug tickets or quick wins
4. Commit early and often thanks to our preprod and demo environments
5. Be fully integrated in the team’s rituals from day 1

You will be a product-centric engineer, taking ownership of big initiatives, and being interested in the outcome, not just the output. About the outcome, you’ll also work with your team members to establish goals and plan a quarterly roadmap, putting special attention to the technical needs of our domain.

You will review code, and get feedback on your own code.

You will learn from the entire team, both on technical topics (performance, architecture…) and core skills, in an environment driven by engineering quality.

You will share your knowledge, through the RFCs you write, pairing sessions, our mentoring programme or the occasional appearance in the monthly Tech All Hands.

Benefits

We care about people and offer many benefits for employees:

• High growth, multicultural, and friendly environment
• Continuous training and learning based on your needs
• Alan private health insurance
• Healthy life with Gympass (Gyms, pools, outdoor classes) ♀
• Save expenses with Cobee
• Language classes with Yolk Academy
• Get the most out of your salary with Payflow

And when at the office...

• Breakfast in the office and organic fruit
• Nora and Apeteat discounts
• Pet Friendly

About us

Factorial is an innovative Business Management Software solution designed to streamline company processes for small and medium-sized enterprises. Founded in 2016, our mission is to help companies automate workflows, centralize people data, and make better business decisions. With customers across over 60 countries worldwide, we've built a diverse team that's driving change in the business management tech space. Join us as we continue our rapid growth journey!

Our Values

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, sharing it.

We partner:

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