Technical Support Engineer (m/w/d)

Empresa : Osapiens

Descripción del trabajo - Technical Support Engineer (m/w/d)

At osapiens, we are committed to empowering businesses economically while promoting human rights and establishing ecologically sustainable and responsible corporate governance as a global standard.
We support global enterprises in over 60 countries in integrating sustainability and positioning themselves for the future. To achieve this, we develop comprehensive SaaS solutions that create transparency and sustainable growth across the entire value chain, meet ESG requirements, and automate manual processes.

Deal with customer queries about the functional scope of our mission critical B2B application
Independently accepting, evaluating and processing customer inquiries via our support portal
Pre-analyzes of coding and reproduction of the production issues
Coordination of troubleshooting and problem solving with colleagues from the technical departments.
Direct communication with customers regarding feedback or status requests

We love to continuously improve our services, launch new products continuously, and grow as a team - for this it is important to work together in the office 3+ days a week (Mannheim, Munich or Madrid)

Experience in 2nd level technical customer support (API support or similar)
Previous Experience working with Request Response Patterns (REST and/or SOAP), as well as the Toolset (PostMan and/or Selenium)
Excellent knowledge on the Languages REACT or Java Script
Strong technical affinity and enthusiasm for our innovative software solutions in the field of automation
Customer-first mentality with inner motivation to solve problems and alleviate conflicts
Fluency in written and spoken German and English is required

A purpose-driven mission with and for global industry pioneers in tackling complex challenges
Room for creativity through collaborative teamwork and an open communication culture
Flexibility and team bonding with our hybrid work options
Fuel for your growth journey, both personally and professionally
Sustainable mobility options, promoting eco-friendly commuting solutions
Fun team events and outings with our global teams
Inspiring workspaces in Mannheim and beyond
And, of course, free drinks and snacks

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Technical Support Engineer (m/w/d)

Descripción del trabajo - Technical Support Engineer (m/w/d)

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