Customer Seervice Internship

Company: La Veste
Location: Madrid, Spain
Employment Type: Full-Time
Start Date: Immediate

La Veste is a Spanish fashion brand known for its bold creativity, timeless style, and vintage-inspired collections, all crafted in Spain. We are looking for a passionate and customer-focused professional to join our team and help deliver an exceptional experience to our growing international community.

Key Responsibilities

• Serve as the primary point of contact for customers via email, chat, and social media.

• Provide outstanding support before, during, and after purchase.

• Assist customers with product information, sizing, availability, and orders.

• Manage order tracking, returns, exchanges, and issue resolution.

• Maintain accurate customer records within CRM systems.

• Work closely with the e-commerce, logistics, and marketing teams to ensure a seamless customer journey.

• Identify opportunities to improve customer satisfaction and loyalty.

Requirements

• Excellent written and verbal communication skills in English (Spanish is a plus).

• Previous experience in Customer Service, Customer Experience, Retail, Fashion, or E-commerce.

• Strong problem-solving and organizational skills.

• Customer-oriented mindset with high attention to detail.

• Ability to multitask in a fast-paced environment.

• Immediate availability.

WHAT WE OFFER

Immediate start.

Opportunity to work with a fast-growing international fashion brand.

Creative, dynamic, and collaborative work environment.

Employee discounts on La Veste collections.

Professional growth and development opportunities.