Guest Experience Intern

About Ukio |  

We are one of the most promising startups of 2026 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .

Ukio's mission is to empower individuals to live where they want, when they want . We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere .

Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets . We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals.

Our culture |  

We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks  to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?

Responsibilities |

• Managed guest pre-arrival and onboarding processes.
• Reviewed and validated guest documentation.
• Coordinated check-ins and apartment readiness.
• Monitored security deposits and administrative records.
• Assisted with invoices, payments, and inventory tracking.
• Followed up on guest requests and operational issues.
• Coordinated with Operations, Maintenance, Housekeeping, and Sales teams.
• Managed support tickets and ensured timely issue resolution.
• Maintained reports and supported process improvements.

About You |

• Able to do an internship with your university
• C1 English and Spanish level
• Strong customer service and communication skills.
• Highly organized with excellent attention to detail.
• Proactive problem-solver with a guest-focused mindset.
• Able to manage multiple tasks in fast-paced environments.
• Team player who collaborates effectively across departments.
• Adaptable, quick learner, and eager to take on new challenges.
• Committed to delivering exceptional guest experiences.

Ukio's life benefits |

• Hands-on experience in one of Europe’s fastest-growing startups
• Opportunity to work on real projects with ownership from day one
• International and collaborative working environment
• Learning experience across Operations, Design, and Project Coordination
• Team events, office activities, and an amazing company culture
• Flexible and dynamic startup atmosphere

Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it’s a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. 

Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution  

We look forward to receiving your application! 
For more information about Ukio, visit us at www.ukio.com and to keep up to date with    UKIO’s news, follow us on LinkedIn and Instagram!