Junior Customer Success Representative B2B Accounts | Fast Growing Scale Up | Valencia

Are you ready to kickstart your career with a fast-growing company that's revolutionizing the merchandise industry? Join our dynamic team at Monday Merch and embark on an exciting journey where you'll learn, grow, and make a real impact 🚀

About Monday Merch:

Monday Merch is a leading merchandising company dedicated to delivering high-quality, customizable merchandise solutions. With our innovative approach and commitment to excellence, we're expanding our global presence and setting new standards in the industry. This role is for our new office in Valencia!

The Role:
As a Customer Success Representative at Monday Merch, you’ll support our team in managing merch projects for global brands like Google, Uber, or Netflix. You’ll help coordinate between our clients and internal teams, making sure every project runs smoothly from order to delivery. It’s a hands-on internship where communication, organization, and a good dose of initiative make all the difference in a fast-growing, international environment.

Key Responsibilities:

• Support client communication: Assist with updates, order confirmations, and sharing information throughout production and delivery.

• Keep projects moving: Monitor timelines, follow up with Production, Purchasing, and Logistics, and help ensure everything arrives on time and exactly as ordered.

This role is for you if you

• Enjoy discovering how things work and making them better

• Take ownership and come back with ideas, options, and solutions

• Communicate clearly and structure your thoughts well

• Thrive in a fast-paced environment with evolving priorities

• Have a hands-on, proactive mentality

• Like working with young, driven and talented people

• Enjoy being at the office daily (no WFH)
  

Why Monday Merch?

• Rapid growth opportunities in a fast-paced scale-up.

• Yearly Company Workation.

• Work with great tools and bright, hard-working people.

• Ranked in the LinkedIn Top 10 Startups of The Netherlands in 2025.

Requirements:

• Proven experience in project / customer succes / account management.

• Strong organisational and multitasking skills, with a keen attention to detail.

• Excellent communication and interpersonal abilities.

• Thrive in a digital, fast-paced working environment.

• You're a university-level thinker, no matter what you studied.

• You're fluent in English, additional language Spanish, French, German or Dutch is a pré