Business Process Quality Senior Professional

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The Opportunity

The Business Process Quality Senior Professional is responsible for managing customer quality topics and driving structured quality improvements across the organization. The role ensures a data-driven approach to quality performance, supports project quality, and strengthens internal processes beyond production in close collaboration with cross-functional teams.

How you´ll make an impact

• Manage customer quality topics, including complaints handling (CCRP), case coordination, and structured RCA / 8D reporting
• Ensure effective handling and closure of customer cases, including follow-up and communication
• Analyze customer complaints, project quality cases, and recurring deviations to identify trends, root causes, and improvement opportunities
• Lead improvement initiatives linked to customer and project quality cases, ensuring corrective and preventive actions are implemented and followed up
• Lead analysis of T-NPS / customer satisfaction feedback, ensuring red flags, trends, and improvement actions are properly followed up and translated into preventive improvements
• Develop and improve quality dashboards / reports to provide visibility of complaint trends, COPQ impact, case status, and improvement progress
• Coordinate quality topics across functions and strengthen internal quality processes and ways of working across the value chain
• Share lessons learned across functions to prevent recurrence and strengthen quality awareness

Your background

• Bachelor’s degree in Engineering, Quality Management, or a related field
• Additional certification in Quality (e.g. Six Sigma, Lean, or similar) is an advantage
• Experience in quality management within manufacturing or industrial environments
• Strong understanding of process quality and quality assurance practices
• Experience with structured problem-solving methodologies (e.g. 8D, RCA, A3)
• Experience with data analysis and visualization tools (e.g. Power BI)
• Ability to work cross-functionally and manage multiple stakeholders
• Good communication skills in a multicultural and cross-functional environment

More About Us

At Hitachi Energy, you’ll work in an exciting, collaborative environment delivering world-class technology. We value personal development and diversity, and we are committed to building a sustainable energy future. We are growing and welcome applicants who may not meet every requirement—your potential matters.
 

Applications are reviewed on an ongoing basis, so don’t wait—apply today!
 

For questions about the position, contact Recruiting Manager Ahmed Abujamea at [email protected]. Union representatives: Sveriges Ingenjörer: Philip Bengtsson +46 107-38 25 17, Unionen: Michael Fosselius +46 107-38 46 19. All other questions can be directed to Talent Partner Michael Blomberg, [email protected]

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