Clerk III

Brief Job Description:

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career supporting a team who determines eligibility for Texans in need of in-home care, home delivered meals, emergency response services, and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Community Services (CS) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CS provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization and allow individuals to remain in their communities.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!

Clerk III- Provides secretarial and administrative support to a Community Care supervisor and community care workers.  Assists with the intake process and consistently utilizes automated systems to manage, obtain and verify information.  Completes reports and tracks assignments.  Maintains confidential files.  Provides excellent customer service in person, over the telephone and via e-mail to internal and external staff, community partners and individuals receiving our services.  Purges case folders.  Assist with making travel arrangements; prepares travel vouchers, schedule meetings; order supplies; work on special assignments. Other duties may include providing reception coverage. 

Essential Job Functions (EJFs):

• Attends work on a regular and predictable schedule in accordance with agency leave policy; and performs other duties as assigned.


• Provides secretarial support to the Unit Supervisor and staff in multiple office locations. (30%)


• Documents information manually and into multiple automated systems. (20%)


• Answers telephones and distributes mail. (25%)


• Organize, compile, purge and maintain personnel and administrative files. (15%)


• Completes special assignments and/or reports. (10%)

Knowledge, Skills, and Abilities (KSAs):

• Ability to work in a professional customer service environment is required. 


• Work experience to indicate an understanding and ability to perform duties. 


• Experience in developing and/or maintaining logs and reports.


• Experience using fax machines, printers and other office equipment is required.


• Ability to communicate effectively orally and in writing.


• Knowledge of and ability to operate personal computer and use Microsoft Office products.  


• Knowledge of English language such as vocabulary, grammar and organization of expression for composing correspondence and interpersonal communication.


• Ability to organize and prioritize multiple, competing duties and tasks. Knowledge of and/or ability to effectively manage time and complete assignments by established deadlines.


• Knowledge of, and/or experience with Community Care programs for the aged and disabled, as well as community resources for this population, is preferred.


• Ability to perform routine office duties such as filing, typing, answering the telephone, copying, faxing, etc.

 Registration, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

• Experience in use of a personal computer, including Microsoft Office programs, fax machines, printers and other office equipment is required.  


• Education equivalent to a high school diploma or equivalency is required.


• Prefer experience in customer service.


• Application indicates willingness to travel 10% of the time. 


• Application demonstrates ability to communicate effectively in writing.

Additional Information:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.