Customer Operations Executive - Finnish Market

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

The role

• Be the main point of contact for our merchants across the Nordic markets


• Own customer queries end-to-end via phone, email and live chat


• Investigate and resolve payment-related issues


• Support our partners with day-to-day operational queries and ensure a smooth experience across the merchant journey


• Work closely with Sales, Underwriting, Collections and other teams


• Share customer feedback to help improve our product and processes

• Fluent Finnish and English (our office language is English); Swedish and/or Danish would be a plus


• Strong communication and problem-solving skills


• Interest in fintech or financial services


• Organised, adaptable and eager to learn

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!

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