Customer Success & Operations Specialist - Creditstar (Sweden)

Creditstar Sweden AB is a Swedish fintech company providing modern, accessible digital credit products to consumers. We operate under the supervision of the Swedish Financial Supervisory Authority (Finansinspektionen). 

By combining automated processes, data analytics, and robust decision systems, we deliver seamless financial services tailored specifically to the Swedish market.

As part of our development and preparation for a Credit Market Company license, we are expanding our operations. To support our growth and regulatory development, we are currently strengthening our team. We are looking for 2 driven, detail-oriented Customer Success & Operations Specialists to join us on this exciting journey.

ABOUT THE ROLE:

This is a key operational position at the core of our daily business. In this role, you will work flexibly across two primary operational areas: Customer Support and Credit Operations. 

You will be cross-trained to handle the full lifecycle of our credit-products, ranging from complex loan verifications, AML/KYC checks and exception handling to direct, high quality customer service. This position offers broad exposure to customer experience, credit risk and compliance in a modern financial environment.

KEY RESPONSIBILITIES:  

As a Customer Success & Operations Specialist, your goal is to deliver an outstanding customer experience while ensuring that our day-to-day credit operations run smoothly and remain fully compliant with regulations.

Credit Operations:

• Review loan applications that require manual verification or fall outside automated decision thresholds.
• Verify non-standard documents and statements when automation cannot validate them.
• Resolve system errors, processing bottlenecks, and data discrepancies.
• Execute first-line AML/CTF checks and investigate potential fraud indicators.
• Monitor disbursements, repayments, and investigate failed bank transfers or settlement requests.
• Oversee overdue accounts, set up repayment arrangements, and maintain contact with our third-party debt collection providers.

Customer Support & Optimization:

• Provide direct, professional, and solution-oriented assistance via chat, email, and phone.
• Track customer onboarding journeys to identify friction points and propose data-driven improvements.
• Assist in maintaining accurate, up-to-date website content, FAQs, and product terms.
• Help test new system features and report operational issues to product, engineering, or risk teams.

We are looking for a proactive, structured individual who enjoys combining problem-solving with clear, empathetic customer communication. You are a true team player who enjoys helping customers and colleagues.

Requirements:

• Professional fluency in both Swedish and English (spoken and written) is strictly required.
• Service mindset with excellent interpersonal skills and a strong passion for helping people.
• Ability to navigate digital systems, investigate data discrepancies and make sound risk-conscious decisions
• Highly organized, comfortable prioritizing daily tasks independently and thrive in a fast-paced environment

Desirable qualifications:

• Previous experience in banking, consumer finance, credit handling or financial customer service.
• Familiarity with Swedish financial regulations, consumer credit legislation, KYC/AML practices or credit underwriting.

• Growth & Impact: Be a key player in our transition toward becoming a licensed Credit Market Company.
• Versatile Role: Gain broad experience spanning credit risk, AML compliance and customer success.
• Great Team & Culture: Join a supportive, highly skilled and collaborative team in a modern, centrally located office with regular company events. 
• Competitive Package: Competitive salary, wellness allowance (friskvårdsbidrag), and birthday day off
• Work-Life Balance: No late hours and hybrid work options following initial onboarding.

HOW TO APPLY:

Apply through the system or send your CV to [email protected]. We review applications on a continuous basis, so please apply as soon as possible. For more information, please contact [email protected]