Interim Operations Manager (parental cover)

Interim Operations Manager

Asket is an independent direct-to-consumer apparel brand founded in 2015. Our vision is a world free of mindless consumption. We create and continuously refine a single permanent collection, allowing us to live fulfilled with less and do better by people and planet.

As Interim Operations Manager you're taking hands-on ownership of our day-to-day operations across logistics and customer experience. You lead our Operations Coordinator and CX-team, keep our 3PL and carrier relationships running smoothly, and make sure everything from inbound and fulfilment to delivery and returns works as it should. You're as comfortable digging into the details of a logistics integration as you are coordinating across teams on a broader initiative. You work closely with our COO/CFO on budget follow-up, partner negotiations, and compliance, but own the execution yourself.

This is a temporary role of approximately 10 months (parental cover), starting late November or early December 2026.

You're joining an ambitious and deeply caring organization on a challenging journey to fundamentally change the way we manufacture, market and consume garments today.

Mission

Ensure reliable, efficient, and compliant execution across Asket's logistics and customer experience operations, while continuously improving how we work.

Responsibilities

• Run day-to-day operations across inbound, fulfilment, delivery, and returns

• Lead and support the Operations Coordinator and CX-team

• Monitor performance across 3PL partners, carriers, and internal processes

• Own cost follow-up and operational reporting; support budget management with the COO/CFO

• Manage relationships with external partners including 3PLs, carriers, and warehouses

• Ensure compliance with packaging, customs, and shipping regulations across all markets

• Own the technical integration between Centra and 3PL Partner, and Ingrid's checkout and returns platforms

• Manage packaging procurement and supplier evaluation

• Drive continuous improvements across processes and workflows

• Lead monthly OPS meetings and KPI reviews

• Own CX workforce planning and budget follow-up

Profile

• 5+ years in operations, logistics, or supply chain

• Hands-on leader who can both set direction and get into the details

• Strong analytical mindset with solid experience in budget management and performance reporting

• Experienced in managing 3PL and carrier relationships

• Structured, proactive, and calm under pressure

• Background in DTC or e-commerce is a plus