Swedish Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

Mercier Consultancy MD is seeking a Swedish Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support included. This is an excellent opportunity for Swedish speakers to build a rewarding career in customer service within a vibrant and multicultural environment.

Key Responsibilities

• Provide exceptional customer support and solutions to Swedish-speaking clients via phone, email, and chat.
• Address and resolve customer inquiries effectively to ensure high satisfaction levels.
• Accurately document all customer interactions using CRM systems.
• Collaborate with internal teams to tackle complex customer issues and provide solutions.
• Stay well-informed about products, services, and company policies to provide accurate information.
• Contribute ideas and feedback to improve customer service processes and overall experience.

• Fluency in Swedish (both written and spoken) is mandatory; proficiency in English is advantageous.
• Previous experience in customer service or customer solutions roles is preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving capabilities and customer-centric mindset.
• Ability to work collaboratively in a team and adapt to a fast-paced work environment.
• Willingness to relocate to Sofia with paid relocation support.
• Adaptability to a multicultural workplace and open-minded approach.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...