Salesforce Agentforce Specialist

• Help design, build and continuously improve the clients online platform.
  


• Research, suggest and implement new technology solutions following best practices/standards.
  


• Take responsibility for the resiliency and availability of different products.
  


• Be a productive member of the team.
  

Requirements

• Highly skilled Agentforce Specialist to design, develop, and optimize AI-powered agents using Salesforce Agentforce.
  


• Possess a strong blend of Salesforce expertise, AI and automation knowledge, and business process understanding to deliver intelligent, scalable, and personalized customer and employee experiences.
  


• Hands-on experience with Salesforce Service Cloud, Sales Cloud, Flow Builder, and process automation.
  


• Experience designing and implementing AI-driven solutions using Agentforce, Einstein AI, or similar conversational AI platforms.
  


• Strong understanding of Salesforce integrations, automation frameworks, and enterprise application architecture.
  


• Expertise in Salesforce Agentforce, Einstein AI, or comparable AI-powered virtual agent platforms.
  


• Strong knowledge of prompt engineering, conversational AI design, Natural Language Processing (NLP), and Generative AI concepts.
  


• Experience designing intelligent workflows, automated customer interactions, and AI-assisted business processes.
  


• Ability to translate business requirements into scalable AI-powered solutions and user experiences.
  


• Hands-on experience with Salesforce Service Cloud, Sales Cloud, Flow Builder, and Process Automation tools.
  


• Knowledge of Apex, SOQL, Lightning Web Components (LWC), and Salesforce development best practices is preferred.
  


• Experience integrating Salesforce with third-party applications and enterprise systems using REST and SOAP APIs.
  


• Strong understanding of Salesforce data modeling, security, sharing models, and governance.
  


• Familiarity with AI model integration, automation frameworks, and conversational workflow orchestration.
  


• Salesforce certifications in Agentforce, AI, Service Cloud, or Sales Cloud.
  


• Experience implementing Generative AI solutions within the Salesforce ecosystem.
  


• Knowledge of customer service automation, virtual assistants, and AI-powered employee support solutions.
  


• Strong communication, stakeholder management, and problem-solving skills.
  


• Experience working in Agile development environments and cross-functional teams.
  
  
  

Benefits

• A challenging, innovating environment.
  


• Opportunities for learning where needed.