Service Owner Productivity

PolyPeptide is one of the world’s largest contract manufacturers of therapeutic peptides for pharmaceutical and cosmetic applications. As a specialized CDMO, the company partners with pharma and biotech customers globally and contributes to improving the health of millions of patients. With more than 1,200 employees across sites in Sweden, France, Switzerland, Belgium, India, and the USA, PolyPeptide is on a continued growth journey.

About the Role

PolyPeptide is looking for a skilled and hands-on Service Owner Productivity to join their global End User Enablement team. In this role, you will be responsible for the lifecycle, performance, and continuous improvement of key productivity platforms including Microsoft 365, Power Platform, conference room technologies, and digital signage solutions.

This is a senior technical role where you will work closely with both IT and business stakeholders to support PolyPeptide’s digital workplace strategy and ongoing cloud transformation. You will join a team of eight employees and report to Kristian Hagbyhn, Head of Cloud & End User Enablement.

Key Responsibilities

·         Own and manage the full lifecycle of assigned productivity services

·         Ensure reliability, performance, and continuous improvement of Microsoft 365 services (Teams, SharePoint, OneDrive, Exchange Online)

·         Establish Power Platform as a structured and governed service area

·         Configure, optimize, and maintain productivity platforms

·         Develop and execute service roadmaps aligned with business needs

·         Collaborate with global IT teams, PMO, local IT, and business stakeholders

·         Ensure compliance with QMS, GMP, and GAMP standards

·         Provide third-line support and ensure knowledge transfer to operational teams

·         Lead and contribute to digital workplace-related projects

Your Profile

·         10+ years of experience in IT service management or similar roles

·         Strong expertise in the Microsoft 365 ecosystem

·         Experience with Power Platform (Power Apps, Power Automate, Power BI) and governance

·         Familiarity with AV/meeting room technologies and digital signage (e.g., PlayIPP)

·         Strong understanding of ITIL and service lifecycle management

·         Experience with regulated environments (GxP/GMP) is an advantage

·         Excellent communication skills and ability to translate technical topics into business language

·         Fluent English skills (written and spoken)