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ServiceNow Workflow Developer

Job Description - ServiceNow Workflow Developer




  • Help design, build and continuously improve the clients online platform.


  • Research, suggest and implement new technology solutions following best practices/standards.


  • Take responsibility for the resiliency and availability of different products.


  • Be a productive member of the team.











Requirements










  • At least 5 years of experience in a professional services organization or equivalent educational and professional experience.



  • Leverage domain expertise to design efficient workflows aligned with customer journeys, driving value and long-term success.



  • Develop user stories, acceptance criteria, testing strategies, and knowledge transfer documents to ensure consistent delivery and quality.



  • Share customer insights with product teams to drive continuous improvement and promote best practices.



  • Resolve escalations from junior ES team members and demonstrate readiness to lead functional engagements.



  • Coach and manage Associate Business Process Consultants, supporting their professional development.



  • Apply ServiceNow platform knowledge and workflow domain expertise to optimize customer solutions.



  • Design workflows using ServiceNow capabilities and industry best practices to meet customer expectations.



  • Guide customers in creating user stories, acceptance criteria, testing strategies, and knowledge transfer documentation, while supporting reviews and approvals.



  • Maintain relevant ServiceNow workflow certifications and keep skills up to date.



  • Experience integrating AI into business processes, decision-making, and problem-solving, including workflow automation and AI-driven insights.



  • Ability to manage projects independently, demonstrating creativity and initiative.



  • Strong analytical and problem-solving skills, with experience resolving complex issues.



  • Ability to collaborate effectively with cross-functional teams and stakeholders.



  • Relevant ServiceNow certifications aligned with the respective workflow domain.



  • Understanding of core AI concepts, ethical considerations, and platform capabilities, with the ability to explain their application in customer engagements.



  • Ability to use AI tools under guidance to streamline workflows, generate insights, and support strategic initiatives.


























Benefits



Fixed Term Employment Contract




Work-Life Balance




Flexible Work Mode








What GeekSoft Consulting Offers




  • International, collaborative consulting culture with clear career development paths.


  • Comprehensive Swedish benefits package emphasizing well-being, mobility, and career growth.










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