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Swedish Speaking In-Game Support Analyst

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Job Description - Swedish Speaking In-Game Support Analyst

Description

Patrique Mercier Recruitment FR is excited to invite applications for the role of Swedish Speaking In-Game Support Analyst. This position is ideal for avid gamers who are passionate about providing exceptional customer service. As an In-Game Support Analyst, you will engage with Swedish-speaking players, assisting them with various inquiries and issues to ensure they enjoy a seamless gaming experience.


Responsibilities

  • Provide live support to Swedish-speaking players through in-game chat, email, and community platforms.
  • Diagnose and fix a wide range of in-game issues, helping players with technical challenges related to gameplay and accounts.
  • Record and track player issues using the support ticketing system, ensuring timely responses and solutions.
  • Communicate effectively with players to explain game mechanics, features, and any updates.
  • Work closely with the development team to communicate player feedback and highlight common problems.
  • Keep abreast of the latest game updates and community trends to provide informed support.
  • Participate in enhancing support processes to improve overall player satisfaction.


Requirements
  • Fluency in Swedish and English, with superior communication skills both orally and in writing.
  • Experience in customer support, especially within the gaming sector, is highly desirable.
  • Strong skills in troubleshooting and problem-solving to effectively support players with technical difficulties.
  • A genuine interest in gaming, with a solid grasp of gaming systems and player communities.
  • Ability to work flexible schedules, including evenings and weekends, to meet player support needs.
  • Familiarity with customer support tools and ticketing systems is a bonus.
  • A friendly and patient demeanor, with a strong desire to ensure an excellent support experience for players.


Benefits
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
Original job Swedish Speaking In-Game Support Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

Patrique Mercier Recruitment Fr

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in Greece. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitmen...

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