Swedish Speaking Marketplace Customer Representative

Join Patrique Mercier Recruitment FR as a Swedish Speaking Marketplace Customer Representative and become a vital part of our customer service team. We are committed to providing top-notch service and support to our Swedish-speaking customers. In this role, you will facilitate seamless communication and assist customers in maximizing their experience on our marketplace.

Responsibilities

• Serve as the primary point of contact for Swedish-speaking customers through various channels including phone, email, and live chat.
• Guide customers in navigating the marketplace, addressing inquiries regarding products, pricing, and order status.
• Effectively handle and resolve customer complaints and queries, ensuring a high level of satisfaction.
• Keep meticulous records of customer interactions within our CRM system for accurate tracking and reporting.
• Collaborate with other teams to relay customer insights and improve overall service quality.
• Stay up-to-date on marketplace developments, product offerings, and promotional initiatives to provide customers with timely information.
• Participate in team meetings, sharing ideas and feedback to foster a positive work environment.

• Fluency in Swedish and English, with exceptional written and verbal communication skills.
• Experience in customer service or similar roles is preferred.
• Strong problem-solving skills with a focus on customer satisfaction.
• Comfortable using CRM software and other digital communication tools.
• Excellent organizational skills and attention to detail.
• Motivated self-starter who can work independently as well as in a team setting.
• Positive outlook and eagerness to contribute to a team-oriented environment.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...