Guest Experience Expert

Guest Experience Expert 

Is this you?

• You’re the ultimate host with a strong sense of responsibility.


• Your skills are the result of solid training that has made you a pro.


• OPERA isn’t just music to you—tech-savvy is your middle name.


• International guests aren’t just contacts to you—they’re a daily highlight.


• Your work style is so organized and structured that even your calendar would turn green with envy.


• Charisma and the ability to shine in a multicultural environment are part of your repertoire.


• Your look isn’t just well-groomed—it also embodies confident style.


• Friendliness, the ability to motivate others, and collegiality aren’t just buzzwords to you—they’re values you live by.


• Your language skills aren’t just top-notch in German and English—any additional foreign language is a bonus.

Here’s what we offer you

• A dynamic and young team of more than 200 bright minds who never forget to have fun at work


• In-house training


• An open and transparent corporate culture that centers on the values of a passion for excellence, guest-centricity, and a spirit of innovation.


• Fair and accurate time tracking


• Solid benefits from an international hotel chain, such as employee rates at over 10,000 hotels worldwide, and much more


• Enjoyment at work


• The position offers an attractive challenge with opportunities for growth and learning for the incumbent


• a permanent position that requires independence and personal responsibility


• You can expect a versatile role in a very lively and structured environment, with progressive and dynamic employee policies, as well as the benefits of an international hotel group.

What to Expect

• Flexible work hours, including early, late, and weekend shifts.


• Expertise in ensuring smooth check-in and check-out processes.


• Responsibility for cash register, daily, and monthly closings with a keen eye for accuracy.


• Passionate guest reception and care to ensure an unforgettable experience.


• Modern feedback management that views problems as opportunities for improvement.


• Supporting and training staff in accordance with internal guidelines and standards for the front office.


• Performing supervisory duties with a focus on efficiency and quality.

IMPORTANT

Language skills: Fluent English and minimum B2 in German

Working in Switzerland: B or C permit or EU nationality ONLY