Office Manager & Executive Support

Company : The Kusnacht Practice

Job Description - Office Manager & Executive Support

What are we looking for

We are seeking an experienced, highly organised and proactive Office Manager & Executive Support professional to join our practice specialising in mental health and addiction treatment.

This varied role combines office management, executive support, people leadership and cross-functional project coordination. It requires a service-oriented professional with a strong hospitality mindset who can manage competing priorities while maintaining the highest standards of confidentiality, accuracy and discretion.

Your Responsibilities

Oversee daily office operations, ensuring consistently high standards of service, professionalism and discretion
Manage office facilities, suppliers, equipment, maintenance, invoices and office-related budgets
Lead and coordinate the reception team, including scheduling, holiday coverage, performance oversight and service standards
Ensure a seamless and welcoming experience for clients, visitors and external partners, and escalate operational issues where necessary
Maintain office and reception procedures and support employee onboarding, offboarding and workplace arrangements
Provide administrative and organizational support to selected C-level executives and doctors. Manage calendars, business travel, correspondence, and other administrative requirements
Coordinate monthly leadership meetings, annual leadership workshops and team events, including presentations, documentation and logistics
Coordinate cross-functional projects—such as AI tool rollouts, office renovations and process-improvement initiatives—from planning through implementation
Maintain project plans, status reports, action trackers and decision logs, and provide regular updates to the Chief of Staff
Handle sensitive client, employee and business information with the highest level of confidentiality

You are/have

Proven experience in office management, executive support or a comparable operational role
Demonstrated experience managing a reception, front-office, guest-relations or comparable client-facing team
A strong hospitality and service mindset, with the ability to create a professional, welcoming and discreet environment
Demonstrated project-management experience, including the delivery of cross-functional projects
A bachelor’s degree in hospitality management, business administration or a related field, or an equivalent professional qualification
Fluent written and spoken German and English, with a minimum C1 level in both languages
Experience in luxury hospitality, private healthcare or another high-service environment would be a strong advantage
Highly organised and detail-oriened, with the ability to manage competing priorities and deadlines
Proactive and solution-oriented, with sound judgement and the ability to work independently
Excellent leadership, stakeholder-management, communication and interpersonal skills
Strong proficiency in Microsoft Office and experience using project-management tools
High levels of discretion, integrity, empathy and professionalism
Availability for work full-time on site
Ideally available to start already on 1st of October 2026

What we offer

This role provides a unique opportunity to be part of an international, high-end environment where service excellence and professionalism are at the heart of everything we do. You will work alongside a motivated and supportive team, benefit from a thorough induction, and be part of a collaborative and respectful workplace culture. We value openness, trust, and shared commitment, and offer you the chance to make a meaningful impact in a company with a clear mission: helping people achieve life lasting changes.

About us

At The Kusnacht Practice, we are passionate about helping clients make sustainable life changes. The Kusnacht Practice is renowned for its absolute, dedicated attention and precision, honesty and transparency in a warm and empathetic environment for all. We are a young, dynamic, rapidly growing business that is highly adaptable and constantly evolving. A career at The Kusnacht Practice means challenging yourself to always see opportunities, think bigger, and go the extra mile in caring for our clients and our team.

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