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German-Speaking Customer Experts for a Japanese Multinational - Work In Greece

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icon remote-alt Remote / Work from Home

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Job Description - German-Speaking Customer Experts for a Japanese Multinational - Work In Greece

Mercier Consultancy MD is seeking experienced German-Speaking Customer Experts to join our team supporting a prestigious Japanese multinational company in Greece. This role involves providing outstanding customer service and support to German-speaking clients, ensuring a smooth and professional communication experience while representing a globally recognized brand.


Key Responsibilities

  • Deliver professional and courteous customer support to German-speaking customers via phone, email, and chat.
  • Assist customers with inquiries related to products, services, orders, and technical issues efficiently and effectively.
  • Maintain accurate records of customer interactions and follow-ups using CRM systems.
  • Collaborate with internal departments to resolve customer concerns promptly and escalate when needed.
  • Stay informed about company products, policies, and updates to provide accurate and up-to-date information.
  • Provide feedback and suggestions to management to enhance customer service quality.
  • Fluency in German (spoken and written) is mandatory; proficiency in English is desirable.
  • Experience in customer service roles, preferably in multinational companies or similar industries.
  • Excellent communication and interpersonal skills with a strong customer focus.
  • Ability to work effectively in a fast-paced, multicultural environment.
  • Familiarity with CRM software and digital communication tools.
  • Willingness to relocate to Greece and adapt to a new cultural environment.
  • Strong problem-solving skills and attention to detail.
  1. Competitive Monthly Salary
  2. Fully Paid Training
  3. Fully Paid Relocation Package
  4. Monthly Performance Bonus
  5. Health Insurance
  6. 2 Extra Salaries Per Year
  7. And Much More...
Original job German-Speaking Customer Experts for a Japanese Multinational - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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