Client Service Analyst - Livechat (Turish required)

About Us

Please note that Turkish reading and typing is a must

Job Description:

• Assist clients on all inquiries via live chat or email


• Ensure efficient and excellent customer service experience provided


• Be well equipped with the Company's platform/product including keeping abreast of general market conditions


• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients


• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management


• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.


• Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirements:

• Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity


• Minimum diploma in business administration or business management with keen and sharp eye for numbers


• Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)


• Advantageous for candidates with experience working in financial institutions, fintech


• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.


• Proficient in English & Turkish in communication and writing in order to liaise with dedicated market counterparts


• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms


• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance


• Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)

Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment. 
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.