Director, Communications & Crisis Management

Job Description Summary:

Position Overview:

Delivers internal and external communications and related programs and initiatives within assigned segments and/or geographies; leads communications to support Company's business objectives with key audiences.

Ensures consistency of communications and public affairs strategies; researches and recommends strategic projects, partnerships and community relations; builds and sustains community relations through public consultation and negotiation.

Individual contributor who guides others in resolving complex issues in specialized area based on existing solutions and procedures; works independently with guidance only in the most complex situations.

Function Related Activities/Key Responsibilities: 

• Leads the development, creation and implementation of project-based communications (internal and external) ensuring plans are fully synchronized with EME OU (Eurasia Middle East Operating Unit) strategies and Global narrative.
• Develops and initiates strategies and content to drive measurable value for the business both through internal employee engagement and external communications.
• Coordinates with global communications teams, marketing teams, bottling partners and other functions to ensure consistency of plans and messaging.
• Manages the OU's IMCR (Incident Management & Crisis Response) protocol, serving as the PACS crisis management coordinator; ensures crisis preparedness through regular simulations, updated response playbooks, and cross-functional alignment with legal, public affairs, and bottling partners.
• Manage proactively external crisis that impacts the reputation of the company together with local business leaders. Anticipates and resolves issues through effective crisis communications support and/or surge capacity mechanisms in the event of a crisis in a region.
• Drives Community Impact project management across the OU, coordinating the design, execution, and measurement of community-focused initiatives, ensures alignment with global frameworks and local market priorities including youth empowerment and water stewardship.

Requirements:
Bachelor’s or Master’s degree in Mass Communications or a related field.

Minimum of 10 years of relevant professional experience.

Functional Skills: 

• Lead an integrated approach to the development and implementation of internal and external communications plans that advance awareness of the company’s business strategy and impact internally and externally.
• Exceptional writing and storytelling skills with the ability to craft compelling narratives, executive communications, and strategic messaging across multiple formats and audiences.
• The role plays a key role in crisis management efforts.

Skills:

Location(s):

City/Cities:

Travel Required:

Relocation Provided:

Job Posting End Date:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.