Field Operations Supervisor A&I

Field Operations Supervisor to lead our Retail & Consumer Products field team in Turkey. In this role, you will oversee the delivery of high-quality audit and inspection services, manage team performance and development, and ensure exceptional customer experiences. Working closely with operations and clients, you will drive productivity, maintain compliance with established standards, support auditor training and capability building, and contribute to the continued growth and success of our field operations.

This is an exciting opportunity for a proactive leader who thrives in a fast-paced environment and enjoys balancing technical expertise, team leadership, and customer engagement.
 

• Supervises the day-to-day delivery of high-quality field services.
• Monitors daily productivity and quality of work and assist in allocating resources as required.
• Supervises field services projects concurrently and ensures completion within time frames.
• Evaluates audit and inspection services against established protocols; Makes technical decisions.
• Works with the operations team to resolve customer issues on a regular basis.
• Identifies and resolves customer complaints and employee related performance issues.
• Ensures the teams understanding of and compliance with all established policies and requirements.
• Responsible for keeping Operations Managers informed about the team members development, performance and morale.
• Manages the performance of the team.
• Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensures that all policies are understood and adhered to.
• Ensure the auditors receive necessary training and assistance to complete their responsibilities.
• Document and track the training of the auditors and review the progress with them on a monthly basis, or as necessary.
• Conduct audits and participate in recruitment of local staff as necessary.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Perform other position related duties as assigned.

• University Degree (Equivalent to Bachelors degree) in Science or a related discipline and three years work experience.
• Willingness and ability to travel to other regions and or throughout the designated country (up to 80% annually).
• Excellent written and verbal communication skills in English and fully proficient/literate in a 2nd language.
• Creative and innovative thinking to problem solve and streamline processes.
• Ability to remain, objective and professional in challenging situations.
• Ability to work in fast paced work environment both independently and in a group setting and to interact with all levels of staff.
• Ability to lead a team to improve the performance in quality and build productive capacity.
• Proficient in internet navigation, e-mail and PC software such as Microsoft Word, Excel.