IT Onsite Support Engineer (Kurtköy, Application Support, Lab IT, Onsite)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Support of Computerized Systems:
• Manage information technology and computer systems
• Application support
• Supporting computers for qualification according to defined strategy
• User administration and support deployment of new tools
• Reporting periodically
• Regular contacts and cooperation with software providers

• Lab IT support
• Prepare documentation of installations
• Implementation of IT hardware and infrastructure-related solutions
• Troubleshooting and investigation for analytical software applications and lab PC systems

• Bachelor's degree or equivalent experience in Computer Science, Engineering or related area
• Knowledge of automation technologies and software platforms (IT/OT Support) (e.g., SCADA, Historian, MES, Track and Trace), including implementation and troubleshooting.
• Knowledge of industry standards and protocols for communication and data exchange in manufacturing operations (e.g., OPC, MQTT), with a focus on ensuring data integrity and security.
• Over 3+ years of experience working in a desk-side support environment
• Good understanding of and motivation for working in regulated environments (GxP)
• Experience in the pharmaceutical industry is preferred
• IT knowledge is required
• Driver's license
• Ability and willingness to work in a paper-based environment
• Flexible and team oriented person
• Collaborative and creative individual who owns and solves problems creatively, can communicate his/her ideas and results very effectively to colleagues and stakeholders
• Experienced working in multinational teams, i.e. sensitive of cultural differences and adaptable
• Fluency in English and Turkish (spoken and written)
• Candidates have to declare Criminal record extract not older than three months

• Broad range of activities, tasks, and projects
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits