Job Description - Quality Lead

Who We Are

OPLOG is the tech engine behind seamless e‑commerce fulfillment for top brands across Türkiye, Europe, and the US. By fusing in‑house software with robotics and automation, we erase the line between the physical and digital worlds—delivering post‑purchase experiences that turn customers into fans and giving our clients an unfair competitive edge.

We’re building a world-class robotic fulfillment ecosystem, and we’re looking for curious minds to shape the future with us.

What You'll Do

Design and run the Quality Management System across all OPLOG Türkiye warehouses — same standards, same metrics, same audit-readiness everywhere
Own ISO 9001 certification, internal audit cycles and continuous improvement loops end-to-end
Define and track the quality metrics that actually move the business: order accuracy, on-time dispatch, return processing accuracy, damage rate, inventory accuracy
Lead root cause analysis for customer complaints and operational incidents — and translate findings into systemic changes, not one-off fixes
Stand up enterprise customer audit readiness — the kind of quality posture that wins Türkiye's biggest brands
Partner with operations leadership to bake quality into new warehouse launches and TARQAN deployments from day one
Mentor and develop the existing quality team; build the function as OPLOG scales
Translate quality insights into commercial value — making compliance a sales enabler, not a cost center

Who You Are

7-10 years in quality management within fulfillment, e-commerce logistics, 3PL or fast-moving warehouse operations
Deep, hands-on knowledge of ISO 9001 — implementation, certification, audit response
You've owned fulfillment-specific quality metrics (order accuracy, OTIF, damage rate, returns) — not just generic manufacturing KPIs
Comfortable doing root cause analysis on operational incidents and turning them into systemic improvements
Fluent in Türkiye's quality and compliance landscape; can navigate customer audits with confidence
You write systems and SOPs that scale, not memos that sit in drawers
Hands-on operator who can be on the warehouse floor in the morning and writing the audit response in the afternoon

What We Offer

Paid vacation in your first year – no waiting period
Birthday day off – celebrate you
Private health insurance – from day one
Shuttle service or monthly gas card – your commute, covered
Meal card – lunches on us
Learning budget – for courses, books, and conferences
Mac or PC – your choice of tools
English courses – grow your communication skills globall

Ready to join us and shape the robotic future of fulfillment?

Apply now.

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Quality Lead

Job Description - Quality Lead

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