Admin / Guest Experience Executive

Summary:

We are looking for an Admin / Guest Experience Executive to manage guest communications, owner updates, and administrative tasks. Acts as the first point of contact for guests and supports operational workflows.

Key Responsibilities:

• Respond to guest inquiries and bookings via PMS (Hostaway).
  




• Coordinate check\-in/check\-out schedules with the Operations Manager.
  




• Monitor guest reviews and escalate complaints to the Operations Manager.
  




• Update management on unit statuses and guest feedback.
  




• Assist with reports on occupancy, revenue, and maintenance alerts.
  




• Support inventory tracking of consumables and amenities.
  




• Ensure smooth communication between operations, cleaning teams, and management.
  




• Maintain all books, reports, folders, and files related to company operations.
  

Requirements

Qualifications & Skills:

• Experience in hospitality or customer service.
  




• Proficiency with PMS (Hostaway) and office tools.
  




• Excellent communication and interpersonal skills.
  




• Organized, detail\-oriented, and proactive.
  




• Flexible and available for all\-round hospitality tasks.
  

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