What You’ll Be Doing:
Segment Analytics
• Analyze customer segments and portfolios to identify growth opportunities, revenue
drivers, customer trends, and business risks.
• Develop segment-level dashboards and performance reports to support business decision
making.
• Monitor key business KPIs and provide insights on customer acquisition, retention, product
penetration, and profitability.
Management Reporting
• Prepare regular management reports, scorecards, and business performance updates for
senior leadership.
• Track business performance against strategic objectives, budgets, and growth targets.
• Provide meaningful insights and recommendations supported by data analysis.
Campaign Performance Analysis
• Evaluate the effectiveness of sales and marketing campaigns across various channels.
• Measure campaign ROI, conversion rates, customer engagement, and product uptake.
• Identify opportunities to optimize targeting strategies and improve campaign effectiveness.
Portfolio Insights
• Analyze portfolio performance across products, customer segments, and channels.
• Monitor key portfolio metrics including balances, profitability, customer behavior, and
attrition trends.
• Support development of portfolio growth and customer retention strategies.
Product Business Cases
• Support the development and evaluation of business cases for new products,
enhancements, and strategic initiatives.
• Conduct financial analysis, forecasting, scenario modelling, and profitability assessments.
• Prepare presentations and recommendations for management review and approval.
Customer Behavior Analytics
• Analyze customer transaction patterns, usage trends, and engagement behavior.
• Identify opportunities to improve customer journeys, digital adoption, and cross-sell
effectiveness.
• Generate actionable insights that support customer-centric decision-making.
Islamic Banking Growth Projects
• Support strategic growth initiatives and transformation projects within Islamic Banking.
• Conduct market, competitor, and customer research to identify growth opportunities.
• Coordinate with stakeholders to track project milestones, monitor outcomes, and ensure
successful implementation of strategic initiatives.
What We’re Looking For:
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