Business Systems Support Specialist

Ø  Support key
systems for Sharjah based staff, including but not limited to Business Central,
Xero, HubSpot, WordPress (website), SharePoint, Azure\365, and Reporting namely
utilizing SQL and PowerBI.

Ø  Work with key
stakeholders to translate their business requirements and requests into
actionable IT technical specifications

Ø  Maintain
support and job boards, including ticket and project task management.

Ø  Work with the wider
IT Team to deliver IT Software Changes that meet customer and quality
expectations

Ø  Generate and
manage user, group, application, and email accounts in Hybrid AD/ Entra ID
environment

Ø  Follow client’s
IT Change Management and Testing procedures to minimize the risk of key business
system outages

Ø  Work with the
IT Team to ensure steady and stable performance of our IT services

Ø  Train and
support our users on the main business systems

Ø  Providing feedback and helping the IT Team build by recommending
improvement plans/ actions

Ø  Assist with managing deployment of business systems to FZE staff as
well as remote staff and offices

Ø  Work with the IT Team on client technology projects and enhancements such as HubSpot, Business Central, and
Payroll

Ø  Professionally work as part of a global team, reporting to a remote
manager while working on local and global requests

Ø  Maintains safe and clean working
environment by enforcing procedures, rules, and regulations

Ø  Support office
administration and business operations, as required

Requirements

Ø  Degree
in IT related disciplines and 5 years’ experience providing IT in Professional
Services, Managed Service Provider (IT) or Manufacturing organization

Ø  Experience
supporting and\or enhancing CRMs (HubSpot), ERPs (Dynamics\Business Central) or
other line of business systems

Ø  Experience
in business analytics, notably with SQL and Power BI

Ø  Experience
supporting Finance and Payroll systems (Xero)

Ø  Experience
providing front line support in Microsoft Office\Azure, Server, Desktop and
Networking systems in small\medium business environments

    Ø  Desirable experience: HubSpot, Business
Central\Dynamics, Xero Website Development (Wordpress), Google Analytics,
technical configuration of email campaigns (MailChimp)

    Ø  Languages: English (Fluent, both spoken
and written), French (desirable)