Call Centre Agent - UAE National (Emiratisation)

General Overview:

We are hiring for our client, a leading organization within the insurance sector, seeking enthusiastic and customer -focused Emirati professionals to join their team as Call Centre Agents in Dubai.

This is an excellent opportunity to build a long -term career within a well -established and professional environment, where you will play a key role in delivering exceptional customer service and supporting clients through their insurance -related inquiries. The role is ideal for individuals who enjoy engaging with people, solving problems, and working in a fast -paced, service -driven environment.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
  
• Provide accurate information regarding insurance products, services, and policies.
  
• Resolve customer inquiries, concerns, and complaints in a timely and customer -centric manner.
  
• Maintain accurate records of customer interactions and updates within internal systems.
  
• Deliver a high standard of customer service while ensuring customer satisfaction.
  
• Escalate complex cases to relevant departments when required and follow up to ensure resolution.
  
• Adhere to internal service standards, operational procedures, and quality guidelines.
  
• Collaborate with internal teams to support seamless customer experiences.
  

Key Requirements:

• Emirati with a FamiIy Book (Emiratisation role) – mandatory
  
• High School, Diploma, or Bachelor's Degree holders are welcome to apply.
  
• Strong communication skills in English; Arabic is an advantage.
  
• Previous customer service or call centre experience is preferred but not mandatory.
  
• Strong interpersonal and relationship -building skills.
  
• Ability to work effectively in a fast -paced and customer -focused environment.
  
• Positive attitude, professional demeanor, and willingness to learn and develop.
  
• Good organizational skills with the ability to manage multiple customer interactions efficiently.