Contact Center Supervisor - Community Management

About the Role:

On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management. The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement.

This is a fantastic opportunity to join a dynamic environment where communication, leadership, and a passion for community-focused service are key.

Key Responsibilities:

• Supervise day-to-day operations of the contact center team managing community and resident inquiries.

• Ensure timely and professional handling of service requests, complaints, and general communication.

• Act as the point of escalation for unresolved or complex issues.

• Track and evaluate team performance, provide coaching, and support continuous improvement initiatives.

• Coordinate with the client’s internal departments (e.g., facilities, property management, communications) to ensure effective service delivery.

• Maintain a strong understanding of the client’s community policies, services, and expectations.

• Prepare and present regular reports on contact center activity and community feedback.

• Support training and onboarding of new team members with a focus on community engagement.