Crew Manager (m/f/d)

The Crew Manager is responsible for managing the full lifecycle of crew personnel, from sourcing and vetting through contracting, onboarding, deployment, and structured offboarding. The role ensures smooth, compliant, and scalable crew operations by maintaining standardized processes, accurate documentation, and clear communication across all stakeholders.

Working in close partnership with the Project Talent Specialist, who will have a primary focus on recruitment and onboarding, as an equal counterpart within the Project Talent function, both roles collaborate to align workforce planning, availability, and deployment strategies to meet project and operational demands. Together, they support and complement each other’s scope while jointly contributing to a unified talent operations approach, both reporting into the Head of Project Talent Unit.

The Crew Manager also oversees the coordination of travel and accommodation logistics, ensuring timely and cost-effective crew mobilization. Acting as an internal consultant, the role supports business units and project teams in defining requirements, planning crew structures, and optimizing resource allocation, contributing to high personnel standards and continuous process improvement.

• Proven experience as a Crew Manager, Workforce Manager, Resource Manager or in a similar workforce planning role within the live event industry.
• Extensive experience in the event industry is a must, with a strong understanding of live events, exhibitions, experiential projects and large-scale project delivery.
• Proven workforce management experience is essential, including project freelance talent planning, resource allocation, mobilisation, scheduling, and deployment across multiple concurrent projects.
• Hands-on experience working within both the Middle East (UAE and KSA primarily) or Germany markets is essential, with a strong understanding of regional workforce practices, compliance requirements and operational environments.
• Demonstrated experience managing the full project freelance talent lifecycle, including sourcing, contracting, onboarding, mobilisation, performance coordination, and offboarding.
• Strong knowledge of crew logistics, including travel, accommodation, visa coordination, and project mobilisation.
• Excellent stakeholder management skills with the ability to build trusted relationships across internal teams, freelancers, suppliers, and external partners.
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively across multicultural and cross-functional teams.
• Strong strategic planning and workforce forecasting capabilities, with the ability to anticipate project requirements and optimise resource utilisation.
• Exceptional organisational skills, with meticulous attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Flexible and adaptable, with the willingness to work according to the changing demands of a project-based live events environment, including travel when required.

• Unified CAT A Silver Premium Medical Insurance provided as standard to all team members – yes, you read that correctly, we all enjoy the same insurance category benefits! 
• Complimentary lunches provided daily in our Dubai office canteen.
• Team Engagement Initiatives – team-building activities, health and wellness drives, etc.
• Team Socials – team BBQs, season opening and closing parties.
• Worker’s Compensation and Accident Insurance.
• Annual Flight Allowance.
• Recruitment Referral Bonus Scheme for team members who refer successful applicants for our open positions. 
• Project Referral Bonus Scheme for team members who refer successful project leads.
• The opportunity to work in an international and multi-cultural team with collaboration across our offices in the Middle East and Europe.
• Collaborative and motivated working environment.
• Trusting and partnership-based cooperation across all units.
• An innovative and growth-oriented company with a matrix organizational structure and an open corporate culture.