Customer Relationship Officer - Priority Banking (UAE Nationals Only) - Dubai

To comply with country regulations, we are looking for UAE talent to fill this role.

Job Responsibility: 

The primary purpose of this job is :

• Provide end to end customer service to Priority Banking customers as per bank TAT’s
• Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
• Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints 
• Address customer complaints & provide First Contact Resolution where ever possible
• Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
• Follow-up with customer post complaint resolution ensuring customer experience
• Adherence to applicable policies & procedures to safeguard bank’s interests
• Report discrepancies to management
• Ensure cross sell to each Priority Banking customer and ensure no Priority Banking customers have less than 5 products with the bank