Customer Service Officer (Outsource)

Role       : Customer Service Officer (Outsource)
Location : Abu Dhabi                            

Role Purpose:

 

Deliver Excellent customer service in accordance with agreed standards

    
Key Accountabilities of the role      

• Opening and closing applicant on time.


• Ensure proper implementation and follow up with timely.


• Prepare finance applications and obtain necessary approvals.


• Performed efficient troubleshooting of issues.


• Ensure TAT is adhered to and where possible exceed customer expectations


• Co-ordinate and liaise with other departments in a professional manner


• Participate in regular review and development meeting with key stakeholders


• Prepare and provide monthly report


• Keeping a record and details of actions taken


• Supporting customer service agents


• Provides technical help to colleagues if required.


• Ensure compliance with bank policies


• Perform other task specified by management.

Results Required

• Ensure customer queries are resolved with agreed TAT.


• Positive customer feedback.


• Deliver professionalism when dealing other departments.
  
   

Specialist Skills / Technical Knowledge Required for this role:

• Display flexibility in dealing with other team members.


• Good data processing skills.


• Good problem-solving skills.


• Excellent communication skills.


• Excellent Decision-making skills.

Previous experience required (if any)

• Previous banking experience in similar role.


• Knowledge of regulated financial services and banking industries.


• Detailed understanding of asset product.


• In depth understanding of the internal process, procedures and internal systems.