F&B Supervisor - Mediterranean Restaurant

Your Journey Starts Here.

This Isn't Just A Role - It's A
Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of
culture, entertainment, and commercial ambition - contributing to an ecosystem
that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether
you're in a frontline role, a specialist function, or a leadership position,
every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary of AED 2,400 offered as part of this exciting career opportunity.
  

Roles and Responsibilities

You Take Ownership. You Deliver With
Precision.

You
approach your responsibilities with discipline, a clear understanding of what
the business requires, and a consistent attention to quality - working
collaboratively and focused, at all times, on delivering meaningful output.

• A
  Degree or Diploma in Hospitality Management or a related field is
  preferred.
  
• A
  proven track record in a Luxury Hotel environment or Fine Dining
  Restaurant in a supervisory role, delivering sensational Guest Experiences
  synonymous with FIVE's award-winning Service Quality.
  
• Excellent leadership, communication and
  interpersonal skills, leveraging strong verbal and written skills to
  engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  
• Exceptional
  skills in Improving Customer Satisfaction and Addressing Complaints with
  Tact, showcasing a commitment to Industry-Leading Standards.
  
• Extensive
  knowledge of Food and Beverage Operations, including ‘FIVE-Star’ Service
  Standards, Wines, and Cocktail Preparation.
  
• Next-Level
  Team Management skills, effectively leading and inspiring the FIVE Tribe
  to New Heights.
  
• Proficient
  in Point-Of-Sale (POS) Systems and Restaurant Management Software.
  
• Flexibility to work a variety of shifts,
  including weekends and holidays, based on the requirements of the Hotel.
  
• Supervises
  and provides exemplary guidance to the Service Staff, including Waiters, Waitresses,
  and Hosts/Hostesses, ensuring a Next-Level service experience.
  
• Inspires
  and motivates the Team to deliver Sensational Service, fostering
  a Positive, Collaborative Work Environment.
  
• Conducts
  regular, insightful and fair Performance Evaluations, providing
  constructive feedback to enhance staff Performance and Development.
  
• Collaborates
  closely with the Restaurant Manager to develop and implement hand-crafted Standard
  Operating Procedures, elevating Service Efficiency to be First-in-Class.
  
• Offers
  ongoing Coaching and Mentorship to support the professional growth and
  development of the Service Team.
  
• Imparts
  comprehensive training to new team members on FIVE’s Boundary-Breaking Service Standards, Exquisite Menus,
  and Standard Operating Procedures.
  
• Extends
  a Warm Welcome to Guests, ensuring they receive Prompt and Personalised
  Service that leaves a lasting impression.
  
• Handles Guest Inquiries, Concerns, and Complaints with
  the utmost professionalism and efficiency, always striving to surpass
  their expectations from Luxury Dining.
  
• Anticipates
  Guest Needs, proactively addressing any concerns to ensure a seamless and
  unforgettable Dining Experience.
  
• Maintains
  a visible presence in the Dining Area, engaging with Guests and promptly resolving any Service-Related
  Concerns.
  
• Organises
  and meticulously schedules ‘FIVER’ Shifts, ensuring Efficient Coverage
  for all Restaurant Operations.
  
• Ensures
  seamless Day-To-Day Operations of the Restaurant, adhering to established Service Standards and following FIVE’s industry-leading
  Health and Safety Regulations.
  
• Oversees
  and meticulously maintains the ‘FIVE-Star’ Cleanliness and Organisation of
  the restaurant, including Dining Areas, Service Stations, and Back-Of-House
  Areas.
  
• Coordinates
  seamlessly with the Culinary Team to
  ensure the Timely and Aesthetic delivery of Food and Beverages,
  maintaining ‘FIVE-Styled’ Quality and Presentation Standards.
  
• Monitors
  and controls Inventory Levels, ensuring Supplies are available to meet
  guest demand while Minimising Waste.
  
• Promotes
  visionary Upselling and Suggestive Selling Techniques amongst the service staff, intelligently Maximising Revenue Opportunities.
  
• Assists
  in creating and executing bold and disruptive Promotional Activities, Special
  Events, and Themed Nights, growing restaurant revenue.
  
• Stays
  at the forefront of Industry Trends, new Menu Items, and Beverage
  Offerings, effectively training FIVE Tribe Members and enhancing
  their Product Knowledge.
  
• Conducts thoughtfully curated training sessions on Service
  Techniques, Customer Service, and Upselling Strategies, ensuring a
  continuous improvement in staff performance.
  

What Success Looks Like

Be Part of an Organisation That
Recognises Delivery and Rewards Growth.

You'll
be part of a global, fast-growing business operating across some of the most
distinctive destinations in the industry, working alongside a diverse,
multicultural team united by shared standards, at a pace that supports real
development and where consistent delivery is recognised across every function,
brand, and territory.

If You Want to Play at the Highest
Level, We’d Like to Hear from You.

If you're inspired by high-performance environments,
energised by possibility, and driven to deliver work that truly stands out -
write to us with your CV and a brief introduction to the contact below.

Apply: https://careers.fivehotelsandresorts.com/jobs/Careers