Fm Manager - Technical

A. Strategic Management

• Develop and implement operational strategies aligned with organizational objectives.
• Participate in business development activities including lead generation, site surveys, tender preparation, cost estimation, and budget planning.
• Manage the complete project lifecycle from planning through execution, monitoring, handover, and close-out.
• Establish operational objectives, performance targets, and resource plans.
• Identify operational risks and implement mitigation strategies.
• Monitor departmental performance against financial and operational KPIs.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.

B. Operations Management

• Manage day-to-day Hard FM operations across multiple contracts and facilities.
• Ensure effective deployment and utilization of manpower, equipment, and materials.
• Develop and implement Planned Preventive Maintenance (PPM), Predictive Maintenance (PdM), Condition-Based Maintenance (CBM), and Reactive Maintenance programs.
• Monitor the performance and reliability of building assets including:
  • HVAC Systems
  • Electrical Systems
  • Plumbing Systems
  • Fire & Life Safety Systems
  • Civil & Structural Assets
  • Building Management Systems (BMS)
  • ELV Systems (where applicable)
• Ensure all contractual KPIs and SLAs are consistently achieved.
• Analyze maintenance trends and implement corrective and preventive actions.
• Approve maintenance schedules, work permits, shutdown plans, and technical procedures.
• Manage emergency response and critical equipment breakdowns.
• Ensure proper asset documentation, maintenance records, and statutory certifications are maintained.

C. Financial & Commercial Management

• Prepare annual operational and maintenance budgets.
• Control operational expenditure and maximize profitability.
• Monitor contract profitability and financial performance.
• Ensure timely billing, invoicing, revenue collection, and cost recovery.
• Review subcontractor quotations and supplier contracts.
• Identify cost optimization opportunities without compromising service quality.
• Evaluate lifecycle costs and recommend asset replacement or capital improvement projects.

D. Leadership & People Management

• Lead multidisciplinary engineering and maintenance teams.
• Coach, mentor, and develop technical staff.
• Conduct performance evaluations and competency assessments.
• Establish clear objectives and performance expectations.
• Promote teamwork, accountability, and continuous learning.
• Manage subcontractors and specialist service providers.

E. Client & Stakeholder Management

• Build and maintain strong relationships with clients, consultants, suppliers, and regulatory authorities.
• Conduct regular client meetings and performance reviews.
• Respond promptly to client concerns and service requests.
• Prepare monthly operational and management reports.
• Support contract renewals and business retention initiatives.
• Identify opportunities for additional services and business growth.

F. Business Development

• Identify new business opportunities within existing and prospective clients.
• Support tender submissions, technical proposals, and commercial presentations.
• Participate in site inspections, technical clarifications, and bid evaluations.
• Assist in developing competitive maintenance solutions that meet customer requirements.
• Contribute to market intelligence and competitor analysis.

G. HSEQ & Regulatory Compliance

• Ensure compliance with UAE laws, local authority regulations, and client requirements.
• Ensure full compliance with Health, Safety, Environment, and Quality (HSEQ) standards.
• Promote a strong safety culture and zero-incident workplace.
• Conduct safety inspections, audits, toolbox talks, and risk assessments.
• Ensure compliance with ISO management systems where applicable:
  • ISO 9001 – Quality Management
  • ISO 14001 – Environmental Management
  • ISO 45001 – Occupational Health & Safety
• Ensure all statutory inspections, certifications, and permits remain valid.

H. Reporting & Performance Management

• Monitor operational KPIs and service performance.
• Prepare weekly, monthly, and annual operational reports.
• Review maintenance backlog and resource utilization.
• Analyze equipment failures and implement root cause corrective actions.
• Present operational and financial performance to senior management.

4. Key Performance Indicators (KPIs)

• SLA/KPI Compliance (%)
• Planned Preventive Maintenance (PPM) Completion Rate
• Asset Availability & Reliability
• Mean Time to Repair (MTTR)
• Mean Time Between Failures (MTBF)
• Client Satisfaction Score
• Contract Profitability
• Budget Compliance
• Revenue Collection Performance
• Safety Performance (Lost Time Incidents/Accidents)
• Audit & Regulatory Compliance
• Team Productivity
• Contract Renewal Rate

5. Qualifications

• Bachelor's Degree in Mechanical, Electrical, Civil Engineering, or Facility Management.
• Master's Degree is an advantage.
• Professional certifications such as PMP, IFMA (FMP/CFM), BIFM/IWFM, or equivalent are preferred.

6. Experience

• Minimum 8–12 years of experience in Facility Management.
• At least 5 years in a managerial role overseeing Hard FM operations.
• Experience managing multiple facilities and maintenance contracts.
• Strong knowledge of UAE FM practices, statutory regulations, and authority requirements.

7. Technical Competencies

• Hard FM Operations
• MEP Systems
• HVAC Systems
• Building Management Systems (BMS)
• CAFM/CMMS Software
• Asset Lifecycle Management
• Budgeting & Cost Control
• Contract Management
• Project Management
• Risk Management
• Technical Troubleshooting
• Procurement & Vendor Management

8. Behavioral Competencies

• Leadership
• Strategic Thinking
• Customer Focus
• Decision Making
• Problem Solving
• Communication & Negotiation
• Planning & Organizing
• Team Development
• Results Orientation
• Commercial Awareness