Government Relations Executive - Arabic Speakers

Job Role: Patient Coordinator

Industry: Aviation and
Healthcare (Medical Transport) industry

Location: Dubai
Employment Type: Full -time
Salary: AED 6,000/month

Visa: Own Visa/Freelance
Benefits: Medical
Insurance, Annual Flight Tickets, Annual Leave

Language Preferences:
English/Arabic

Key Responsibilities:

• Oversee the complete
  operational lifecycle of patient transfer and medical assistance cases from
  referral to completion.
  
• Ensure timely coordination with
  hospitals, medical teams, transportation providers, and other stakeholders.
  
• Monitor case progress, identify
  operational risks, and resolve escalations promptly.
  
• Allocate cases and resources
  based on operational priorities and team capacity.
  
• Review operational
  documentation to ensure completeness and accuracy before case execution.
  
• Monitor daily operational
  performance and ensure timely updates are communicated to stakeholders.
  
• Develop and implement
  operational procedures to improve efficiency and service quality.
  
• Produce operational reports,
  dashboards, and KPI analyses for management review.
  
• Support business continuity
  planning and emergency response activities.
  
• Build and maintain professional
  relationships with government authorities, healthcare providers, airlines, and
  strategic partners.
  
• Conduct regular team meetings,
  coaching sessions, and performance evaluations.
  
• Identify opportunities for
  process improvement, automation, and cost optimization.
  

Requirement:

• Bachelor's degree in Healthcare Administration,
  Nursing, Business Administration, Hospital Management, or a related field.
  
• 2–4 years of experience in patient coordination, medical assistance,
  healthcare operations, hospital administration, or medical tourism.
  
• Experience coordinating medical transport,
  travel assistance, or patient services is highly preferred.
  
• Ability to work under pressure in a fast -paced,
  24/7 operational environment.
  
• Familiarity with healthcare regulations and
  medical transport procedures.
  
• Excellent communication and interpersonal
  skills.
  
• Strong organizational and multitasking
  abilities with keen attention to detail.
  

Requirements