Group Reservations Agent

An Exhilarating
Opportunity

Are You Ready for
a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by
Design, FIVE Hotels and Resorts is Redefining ‘FIVE -Star’ Hospitality and
Setting the Gold Standard across the Industry.

Join the FIVE
Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self -Starter, you have
Excellent Communication, Leadership and Organisational Skills. As an Astute
Creative and Critical Thinker, you can Conceptualise and Implement Innovative
Solutions in a Fast -Paced Environment. Not even the Smallest Detail Escapes
Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A
‘Can -Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes
You a Highly Motivated Go -Getter.

Your Outgoing and Approachable Nature
enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring
that Their and Your Journey at FIVE is nothing short of Sensational. Joining
our Revenue and Reservations team as a Group Reservations Agent will Empower you to deliver Exceptional Experiences
across our award -winning Lifestyle Destinations. Jump on Board and Unlock your
Potential in a Buzzing Environment that will take your Career to New Heights!

Compensation

• A fixed
  monthly salary of AED 1,800 offered
  as part of this exciting career opportunity.
  

What We’re Looking For

• Previous experience of 1 -2
  years in a Luxury Hotel environment in a similar role, is a plus.
  
• Computer literacy, with a
  mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge
  of Hotel PMS, specifically Opera.
  
• Previous Call Centre
  experience and knowledge of Genesys will be Advantageous, demonstrating a
  Strong Commitment to Luxury Service Standards.
  
• Impeccable communication
  skills, both verbal and written, with fluent, accent -neutral English required
  (proficiency in additional languages is a plus).
  
• An elevated and energetic
  Conversationalist, engaging Guests with lively discussions.
  
• A Welcoming and Enthusiastic
  Energy that sets the tone for a Sensational Guest Experience.
  
• Exceptional
  organisational skills, and a passion for delivering ‘FIVE -Star’ Guest
  Experiences.
  
• A Proactive Nature, coupled
  with a meticulous Eye for Detail, ensures every aspect of the Operation is
  perfectly curated.
  
• Creative solutions and take
  ownership of all duties and tasks assigned, while ensuring an unparalleled
  Journey at FIVE.
  
• 'FIVE -Styled’ Visionary
  thinking by finding creative solutions, while taking Ownership for all duties
  and tasks assigned.
  
• Familiarity with Online Travel
  Agencies (OTAs) and other hotel -related systems is Advantageous.
  
• Ability to deliver Exceptional
  Guest Services by Embodying values such as Empathy and a Customer -Centric
  approach.
  
• Strong familiarity with the
  Dubai market is Highly Advantageous.
  
• Creative solutions and take
  ownership of all duties and tasks assigned, while ensuring an unparalleled
  Journey at FIVE.
  
• Exceptional skills in
  Improving Customer Satisfaction and Driving Profitability, showcasing a
  commitment to Industry -Leading Standards.
  
• Targets an attainment of 85%
  or higher on mystery shopper evaluations.
  
• A hands -on attitude, fuelled
  by a ‘Can -Do!’ Spirit.
  

Key
Responsibilities

• Manages
  Communication through extranet platforms (Booking.com, Expedia, Trip.com,
  Airbnb) with a keen Eye for Detail and Efficiency, ensuring all messages are
  handled with Precision.
  
• Acts
  as the Initial Touch Point for Room Reservations within the Group,
  
• Makes
  proactive contact with Guests arriving within 24 hours to Confirm reservation and
  Special Requests, thereby enhancing their Sensational Experience.
  
• Delivers
  exceptional Service by responding Promptly and Positively to sales inquiries,
  adhering to FIVE’s World -Class Standards.
  
• Handles
  all Guest Communications across multiple channels (phone, email, WhatsApp,
  etc.) with a Commitment to respond within 24 hours, with ‘FIVE -Styled’ flair.
  
• Cultivates
  exceptional Guest Telephone Skills, Adeptly promoting the Hotel with every
  interaction.
  
• Addresses
  Guest queries, requests, and complaints regarding Reservations with utmost Courtesy
  and Efficiency, ensuring any Dissatisfaction is minimised and Promptly
  escalated to Supervisors when necessary.
  
• Employs
  sophisticated selling, up -selling, cross -selling, and negotiation techniques to
  Maximise Revenue, while staying true to FIVE’s visionary Standards of Service.
  
• Maintains
  a Comprehensive and Up -To -Date knowledge of FIVE’s rates, promotional offers,
  packages, and facilities, ensuring all Information provided is Accurate and Enticing.
  
• Conducts
  daily checks on Extranets, reviewing today’s arrivals and yesterday’s
  check -outs to maintain Flawless Operational Flow.
  
• Ensures
  Meticulous Accuracy in entering Reservation Details into FIVE’s property
  management system, reflecting our Commitment to Operational Excellence.
  
• Performs
  a variety of daily Reservation and administrative tasks as assigned by the
  Supervisor or Manager, ensuring Seamless Operations and Guest satisfaction.
  
• Coordinates
  effectively with the Finance Team regarding refunds and credit checks, ensuring
  financial transactions are handled with Transparency and Integrity.
  
• Liaises
  with Front Office Teams to communicate Pertinent Guest information, including
  feedback, arrival times, and VIP arrangements, ensuring a Bespoke Guest
  experience.
  
• Participates
  actively in Training Programmes and Departmental Meetings as required,
  demonstrating a Commitment to Continuous Personal and Professional Development.
  
• Displays
  adaptability and flexibility to meet varying Work Demands, embodying a Dynamic
  and Responsive approach to all tasks.
  
• Achieves
  performance targets (KPIs) aligned with FIVE’s goals, contributing positively
  to the FIVE Tribe’s success and FIVE’s prestigious Reputation.
  

The Team

‘FIVERs’ are
Cultured yet Chic, Confident yet Self -Effacing, and Work Hard to Play even
Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’
and apply it to create Insta -Perfect Experiences for our Guests that keeps them
Coming Back for More. If you Dream of being surrounded by Like -Minded
Individuals who share your Passion for Delivering Unforgettable Moments that
last a Lifetime – then Look No Further and Unleash your Next -Level Potential.

Sustainable Indulgence at FIVE

FIVE
is a leader in Sustainable Luxury Hospitality and Entertainment, with 100% of
its Dubai and Zurich hotels certified LEED Platinum, the highest green building
rating globally. FIVE's Dubai properties run on 100% solar power through the
UAE's only hotel I -REC Agreement with DEWA.

In
2023, FIVE Holdings received an 'A' ESG Rating from ISS, the world's highest
ESG rating out of ISS' 7,000+ universe of rated entities. With the acquisition
of the Pacha Group, FIVE Holdings will continue to scale its Sustainable Indulgence
strategy into new frontiers, as The Group drives global 2050 Net Zero action,
now.

An Equal Opportunity Employer

The FIVE Tribe represents over 80+ nationalities
across its over 3000 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and
Inclusive Workforce as an Equal -Opportunity Employer. Accordingly, FIVE does
not discriminate based on disability, race, age, sex, gender, sexual
orientation, ethnicity, religion or belief, nationality, marital status, or any
other basis protected under national or local laws. Ranked 8th on the Great
Workplaces in the UAE 2024 list of Large Organisations, the FIVE Tribe is more
than a group of people working together – it is a Family bonded by common
Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and
Resorts

FIVE Hotels and
Resorts prides itself on being Disruptively Different and Daringly Unique. Our
Growing Portfolio of Lavish Destinations are the epitome of Glamour and
Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE
Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe
means you are part of a team who Breaks Boundaries and offers Unbeatable
Next -Level Experiences at FIVE’s award -winning Hotels, Dining Concepts, and
360 -Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe,
you will be part of a group of High Achievers who Fearlessly Challenge
Conventions on a Global Stage.