Guest Service Agent

An Exhilarating Opportunity

Are You Ready
for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive
by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and
Setting the Gold Standard across the Industry.

Join the FIVE
Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent
Communication, Leadership and Organisational Skills. As an Astute Creative and
Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a
Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and
You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude
Coupled with An Inherent Flair for Taking Ownership Makes You a Highly
Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to
Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that
Their and Your Journey at FIVE is nothing short of Sensational. Joining our
Front Office Team as a Guest Services Agent will
Empower you to deliver Exceptional Experiences across our award-winning
Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing
Environment that will take your Career to New Heights!

Compensation

• A fixed monthly salary of AED 1,600 offered as part of this exciting career opportunity.
  

What We’re
Looking For

• A proven
  track record of 1-2 years in a Luxury Hotel environment in a similar role,
  delivering sensational Guest Experiences synonymous with FIVE's award-winning
  Service Quality.
  
• Impeccable
  communication skills, both verbal and written, with fluency in English
  (Additional languages are a Plus).
  
• Exceptional
  Time Management and Multi-Tasking skills to oversee a busy kitchen and deliver
  a ‘FIVE-Star’ Experience for our guests.
  
• Computer
  literacy, with a mastery of Word, Excel, and Outlook, while possessing an
  exceptional knowledge of Hotel PMS, specifically Opera.
  
• A
  professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming
  Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
  
• Excellent
  interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and
  stakeholders.
  
• Sensational
  Teamwork and Collaboration skills to work effectively within a group and across
  departments with Fellow ‘FIVERs.’
  
• Previous
  experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will
  be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
  
• A
  Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every
  aspect of the Operation is curated to perfection.
  
• Flexibility
  to work a variety of shifts, including weekends and holidays, based on the
  requirements of the Hotel.
  
• A hands-on
  attitude, fuelled by a ‘Can-Do!’ Spirit.
  
  

Key Responsibilities

• Extends a Warm ‘FIVE-Styled’
  welcome to all Guests, displaying Genuine Appreciation and addressing their
  service needs with Exceptional Care and Attention.
  
• Meticulously Answers and Documents
  Guest Requests, enquiries, and concerns via multiple communication channels,
  ensuring Accurate and Timely responses.
  
• Operates the telephone Switchboard
  Efficiently, managing wake-up calls and directing incoming calls to the
  appropriate Departments with Top-Notch Precision.
  
• Records and relays messages
  Accurately, maintaining Precise Communication records for reference and
  follow-up purposes, ensuring a ‘FIVE-Star’ Guest Experience.
  
• Logs Guest Requests or Issues
  into the computer system, coordinating with relevant Departments to ensure Swift
  resolutions.
  
• Provides Guests with Comprehensive
  Information about FIVE’s room features, amenities, and local attractions of
  interest.
  
• Assists Guests with Accessing
  the WiFi and Navigating Guest Room Entertainment Systems as needed.
  
• Adheres to FIVE’s Policies
  and Procedures, and Grooming Standards, always maintaining an Insta-Worthy Appearance.
  
• Upholds the Confidentiality
  of Proprietary Information and always protects FIVE’s company’s assets.
  
• Fosters positive Relationships
  with all ‘FIVERs’, contributing to a Buzzing and Energised Team Environment
  that supports Collaborative Efforts.
  
• Champions Compliance with Forbes
  Standards and Guidelines, delivering services that Exceed Expectations.
  
• Demonstrates the ability to
  Read and Verify Information Accurately in various formats, accommodating
  guests' needs with a Professional Demeanour.
  
• Fulfils any other
  reasonable ‘FIVER’ duties as assigned by Supervisors, contributing to the Smooth
  Operation of Guest Services.
  

The Team

‘FIVERs’ are Cultured
yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a
FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to
create Insta-Perfect Experiences for our Guests that keeps them Coming Back for
More. If you Dream of being surrounded by Like-Minded Individuals who share
your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look
No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a
leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations
being the first and only Hotels in the UAE to obtain the International
Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity
for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has
led to a completely LEED Platinum-certified operational hospitality portfolio.
FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart
Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved
an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it
one of just five hotels worldwide to receive Platinum Certification. FIVE
illustrates its Commitment to making ‘Sustainability without Compromise on
Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum
(BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope
of Sustainability Strategy permeating Operations, Governance and Community.

An Equal
Opportunity Employer

The FIVE
Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed
to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer.
Accordingly, FIVE does not discriminate based on disability, race, age, sex,
gender, sexual orientation, ethnicity, religion or belief, nationality, marital
status, or any other basis protected under national or local laws. Ranked 10th
on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE
Tribe is more than a group of people working together – it is a Family bonded
by common Values and Goals, Celebrating People, Culture and Diversity.

About
FIVE Hotels and Resorts

FIVE Hotels
and Resorts prides itself on being Disruptively Different and Daringly Unique.
Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and
Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE
Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe
means you are part of a team who Breaks Boundaries and offers Unbeatable
Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and
360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe,
you will be part of a group of High Achievers who Fearlessly Challenge
Conventions on a Global Stage.