Guests Relations Officer

Job Summary

We are seeking a Guest Communication Officer to manage end\-to\-end guest communication and provide administrative support for our holiday home rental operations. This is a customer\-facing role requiring excellent communication skills, hospitality experience, and a professional appearance.

Key Responsibilities

Guest Communication & Customer Service

• Handle guest communication via WhatsApp, email, phone, and booking platforms before, during, and after stays
  




• Respond promptly to inquiries, reservations, complaints, and special requests
  




• Ensure a high standard of guest experience and satisfaction
  




• Manage check\-in and check\-out communication and provide clear instructions
  

Booking & Operations Support

• Coordinate bookings across multiple platforms (Airbnb, Booking.com, etc.)
  




• Update availability, pricing, and guest details accurately
  




• Liaise with housekeeping, maintenance, and operations teams to ensure property readiness
  
  

Requirements

Requirements & Qualifications

• Proven experience in holiday home rentals, hospitality, or short\-term rental operations
  




• Excellent written and verbal communication skills in English (additional languages are a plus)
  




• Strong customer service and problem\-solving skills
  




• Well\-groomed, professional, and confident in customer\-facing interactions
  




• Highly organized, detail\-oriented, and proactive
  




• Ability to work under pressure and handle multiple tasks
  




• Proficient in MS Office and booking/CRM systems
  




• Based in Dubai or willing to relocate
  

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