IT Specialist

An Exhilarating
Opportunity

Are You Ready for a Daring Challenge
with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels
and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard
across the Industry.

Join the FIVE Tribe - and Get Ready to
Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent
Communication, Leadership and Organisational Skills. As an Astute Creative and
Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a
Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and
You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude
Coupled with An Inherent Flair for Taking Ownership Makes You a Highly
Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to
Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that
Their and Your Journey at FIVE is nothing short of Sensational. Joining our
Information Technology Team as an IT
Specialist will Empower you to deliver Exceptional Experiences across our
award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential
in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A minimum of 6-8 years of Supervisory Experience in a
  High-Volume Environment within the UAE in a Specialised IT Role.
  
• A Bachelor's Degree in Computer Science, Information
  Technology, or a related field would be advantageous.
  
• An exquisite track record as an IT Specialist or in a
  similar capacity within a hotel or Hospitality Environment, to elevate FIVE's
  Gold Standard to New Heights.
  
• Unparalleled knowledge of computer systems, networks,
  hardware, and software, with hand-crafted expertise in the field.
  
• Proficiency in troubleshooting and resolving technical
  issues, adding a touch of first-in-class problem-solving to every task.
  
• Familiarity with Hotel-Specific Applications and
  Property Management Systems is a plus.
  
• Proven experience in Project Management and the
  exceptional ability to handle multiple tasks simultaneously.
  
• Desirable certifications, such as CompTIA A+,
  Network+, or Microsoft Certified Solutions Associate (MCSA), signify an
  industry-leading commitment to continuous improvement.
  
• A strong understanding of Industry Regulations is
  beneficial.
  
• A Proactive Nature, coupled
  with a meticulous Eye for Detail, ensuring every aspect of the Operation is
  curated to perfection.
  
• Excellent
  communication and interpersonal skills, leveraging strong verbal and written
  skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
  
• Next-Level Organisational and
  Supervisory skills, effectively leading and inspiring the FIVE Tribe to New
  Heights.
  
• Find creative solutions and take
  ownership of all duties and tasks assigned, while ensuring an unparalleled
  Journey at FIVE.
  
• Skills in Improving Customer
  Satisfaction and Driving Profitability, showcasing a commitment to
  Industry-Leading Standards.
  
• ‘FIVE-Styled’
  Visionary thinking by finding
  creative solutions, while taking Ownership for all duties and tasks assigned.
  
• Impeccable communication
  skills, both verbal and written, with fluency in English. Additional languages
  are a plus.
  
• A hands-on attitude, fuelled
  by a ‘Can-Do!’ Spirit.
  

Key
Responsibilities

• Offers next-level
  Technical Support to FIVE Tribe Members and Guests, addressing hardware,
  software, and network-related issues.
  
• Troubleshoots and
  resolves technical problems promptly, ensuring minimal disruption to FIVE's
  Operations, adding a personalised touch to each solution.
  
• Assists in the Setup
  and Configuration of computer systems, printers, and other IT equipment,
  ensuring a ‘FIVE-Star’ experience for users.
  
• Promptly responds to
  support tickets and inquiries, meticulously Documenting Issues and Resolutions,
  adding a sensational level of professionalism to each interaction.
  
• Expertly monitors
  and maintains FIVE's computer Networks, both wired and wireless, guaranteeing
  exquisite Connectivity, top-notch performance, and robust Security Protocols.
  
• Diligently
  implements Network Security Measures, ensuring an industry-leading level of Protection
  for Data Integrity, while curating regular Audits for comprehensive Security Assessments.
  
• Installs, configures
  and maintains servers, switches, routers, and other network devices, using visionary
  Expertise to Optimise Network Performance.
  
• Collaborates closely
  with vendors and service providers, enhancing Troubleshooting Efforts for
  network connectivity and performance, ensuring a boundary-breaking IT
  Experience.
  
• Performs Routine System
  Backups and implements Disaster Recovery Procedures, maintaining a next-level
  readiness for Potential Disruptions.
  
• Works harmoniously
  with Internal Stakeholders to define project requirements, develop project
  plans, and allocate resources, kick-starting each project with phenomenal
  coordination.
  
• Conducts extensive
  research and recommends new technologies, solutions, and tools to enhance
  FIVE's IT capabilities, constantly delivering progressive IT enhancements.
  
• Ensures deadlines
  and milestones are met with an award-winning dedication, providing regular
  updates to the Head of Department on project progress.
  
• Champions and
  enforces ground-breaking IT Security Policies and procedures, safeguarding FIVE's
  data and systems from unauthorised access and malware, setting the Gold
  Standard in Online Safety.
  
• Educates the FIVE
  Tribe on Best Practices for Data Security and Privacy, providing energising
  training sessions that elevate the ‘Vibe at FIVE.’
  
• Stays up to date
  with the latest industry trends and security standards, proactively
  recommending and implementing necessary Security Measures to maintain FIVE's first-in-class
  Standards.
  
• Maintains Accurate Records
  of hardware and software inventory, licenses, and warranties, ensuring
  behind-the-scenes efficiency in IT Asset Management.
  
• Adheres to SOPs and
  Service Standards, executing duties with a Sensational Flair and ensuring
  adherence to Safety Policies.
  
• Collaborates with
  the FIVE Tribe, embracing a culture of Continuous Improvement and Shared
  Success.
  
• Safeguards utmost
  confidentiality, Protecting Guest Information with care and discretion.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident
yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and
apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming
Back for More. If you Dream of being surrounded by Like-Minded Individuals who
share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury
Living and Hospitality, with its UAE-based Destinations being the first and
only Hotels in the UAE to obtain the International Renewable Energy
Certificates (I-REC) for achieving 100% renewable electricity for 2022. The
company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a
completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm
Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings.
FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive
84 Points under LEED v4's BD+C and ID+C rating system, making it one of just
five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment
to making ‘Sustainability without Compromise on Luxury Living’ central to its Future
Vision, with FIVE LUXE
already on track to acquire LEED Platinum (BD+C). These Achievements highlight
FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations,
Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70
nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverse
and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE
does not discriminate based on disability, race, age, sex, gender, sexual
orientation, ethnicity, religion or belief, nationality, marital status, or any
other basis protected under national or local laws. Ranked 10th on the Great
Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more
than a group of people working together – it is a Family bonded by common Values
and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and
Resorts

FIVE Hotels and Resorts prides itself
on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish
Destinations are the epitome of Glamour and Experiential Luxury, and currently
consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE
LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who
Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s
award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife
Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of
High Achievers who Fearlessly Challenge Conventions on a Global Stage.