The Maintenance Manager will be responsible for managing the technical maintenance and workshop function within XAD's Auto Division. The role will focus on vehicle inspection, diagnosis, repair planning, preventive maintenance, technician productivity, parts control, quality checks, workshop safety, and timely completion of maintenance jobs.
The Maintenance Manager will ensure that all workshop activities are technically sound, properly supervised, safely executed, commercially controlled, and aligned with customer commitments agreed by the service team.
Day-to-day task execution will be handled by the Maintenance Supervisor, technicians, helpers, and workshop support team.
Key Responsibilities
1. Workshop & Maintenance Management
Manage daily workshop activities including inspections, diagnostics, repairs, servicing, testing, preventive maintenance, and final quality checks.
2. Technical Diagnosis & Repair Control
Review diagnosis, repair recommendations, required parts, labour estimates, and technical solutions before work execution.
3. Job Allocation & Workshop Planning
Allocate jobs to Maintenance Supervisors and technicians based on skill level, job urgency, workload, tools, and delivery commitments.
4. Quality Assurance
Ensure completed jobs are inspected before release, repeat complaints are reduced, and repairs are completed as per required technical standards.
5. Technician Productivity
Monitor technician productivity, attendance, job completion, idle time, discipline, and overall workshop efficiency.
6. Preventive Maintenance Planning
Develop and monitor preventive maintenance schedules for company vehicles, customer vehicles, fleet customers, and service contract customers.
7. Parts & Material Control
Validate spare parts requirements, control parts consumption, prevent wastage, and coordinate with procurement/stores for timely availability.
8. Tools, Equipment & Workshop Readiness
Ensure workshop tools, equipment, diagnostic devices, lifts, safety equipment, and work areas are properly maintained and available.
9. HSE & Housekeeping Compliance
Ensure workshop activities comply with safety standards, PPE requirements, housekeeping expectations, and company HSE procedures.
10. Technical Reporting & Escalation
Report workshop performance, major technical issues, delays, rework, parts shortages, manpower gaps, and quality concerns to the Manager – Auto Division.
Required Experience
Qualification
Key Skills & Competencies
Area
Requirement
Automotive Maintenance
Strong understanding of vehicle systems, servicing, repairs, diagnostics, and preventive maintenance
Workshop Management
Ability to manage daily workshop activities, manpower allocation, job priorities, and repair timelines
Technical Diagnosis
Ability to validate technical issues, repair methods, parts requirements, and quality standards
Quality Control
Ability to reduce rework, repeat complaints, poor workmanship, and unnecessary repairs
Technician Supervision
Ability to lead supervisors, technicians, helpers, and workshop support staff
Parts Control
Ability to control spare parts usage, wastage, ordering, and availability
HSE Compliance
Ability to enforce safe working practices, PPE, housekeeping, and workshop safety
Cost Awareness
Understanding of labour productivity, parts cost, repair profitability, and job efficiency
Reporting
Ability to prepare workshop reports, productivity reports, delay logs, and technical escalation summaries
Key Performance Indicators
KPI Area
Measurement
Workshop Productivity
Technician utilization and productive hours achieved
Job Completion
Assigned maintenance jobs completed within agreed timeline
Quality Performance
Repeat repair, rework, and customer comeback rate reduced
Diagnosis Accuracy
Correct diagnosis and repair recommendation achieved
Preventive Maintenance
PM schedules completed on time
Parts Control
Parts usage, wastage, and unauthorized consumption controlled
Safety Compliance
Workshop HSE, PPE, and housekeeping compliance maintained
Equipment Readiness
Tools, equipment, lifts, and diagnostic devices kept operational
Manpower Discipline
Technician attendance, output, and discipline monitored
Reporting Discipline
Workshop performance reports submitted on time
Role Boundary
The Maintenance Manager is responsible for technical maintenance leadership, workshop control, repair quality, manpower productivity, parts validation, preventive maintenance, and safety compliance.
The role is not responsible for overall business growth, divisional revenue strategy, customer acquisition, or final commercial decisions. These remain with the Manager – Auto Division. The role is also not responsible for front-end customer service management, which remains with the Operations Manager – Service. However, the Maintenance Manager must provide accurate technical input, realistic repair timelines, and proper workshop support to ensure service commitments are achieved.
Preferred Candidate Profile
The ideal candidate should be a technically strong automotive maintenance professional with practical workshop experience, diagnostic capability, team supervision skills, and quality control discipline.
He should be able to manage technicians, control repair quality, reduce rework, plan preventive maintenance, manage workshop capacity, and support the Auto Division's commercial objectives through efficient technical execution.
The candidate should not be only a senior mechanic. The role requires someone who can manage the workshop as a disciplined technical operation with proper controls, reporting, safety, and productivity focus.
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