Manager- Channel Partner - Business Banking Group

Key Responsibilities

Channel Partner Development & Growth

• Develop and execute the channel partner strategy to drive new customer acquisition and revenue growth.
• Identify, onboard, and manage channel partners, referral partners, aggregators, consultants, fintechs, and other strategic business intermediaries.
• Build a scalable channel ecosystem capable of delivering high-quality business referrals and accounts.
• Continuously evaluate market opportunities and expand the partner network to increase market penetration.
• Establish strong relationships with key stakeholders within partner organizations to drive engagement and performance.

Business Performance & Delivery

• Drive channel-sourced acquisition volumes, liability mobilization, and portfolio growth in line with business objectives.
• Monitor partner performance through defined KPIs, productivity metrics, conversion rates, and portfolio quality indicators.
• Develop incentive programs and engagement initiatives to maximize partner productivity and loyalty.
• Ensure achievement of monthly, quarterly, and annual business targets.

Stakeholder Management

• Act as the primary point of contact for channel partners and maintain strong ongoing engagement.
• Coordinate with Product, Operations, Compliance, Risk, Marketing, and Technology teams to support channel growth initiatives.
• Work closely with acquisition and onboarding teams to improve customer conversion and onboarding turnaround times.

Governance & Risk Management

• Ensure all channel activities comply with regulatory requirements, Bank policies, AML/CFT guidelines, and internal governance standards.
• Monitor portfolio quality and ensure robust controls are maintained across partner-sourced business.
• Conduct regular reviews and due diligence on channel partners to ensure adherence to agreed standards.

Market Intelligence & Strategic Planning

• Track industry trends, competitor activities, and emerging partnership opportunities.
• Recommend strategic initiatives to improve channel effectiveness, customer acquisition, and market share.
• Prepare management reports and business performance updates for senior leadership.

Candidate Profile

Experience

• Minimum 8-10 years of banking, financial services, fintech, or channel sales experience.
• At least 5 years of demonstrated success in managing and growing channel partner businesses.
• Proven track record of establishing new partnerships and delivering significant business growth through indirect sales channels.
• Experience in business banking, SME banking, liability products, account acquisition, or related financial services preferred.

Skills & Competencies

• Strong relationship management and business development capabilities.
• Excellent negotiation, influencing, and stakeholder management skills.
• Strong commercial acumen with a results-oriented mindset.
• Ability to build and execute channel growth strategies.
• Strong analytical, presentation, and reporting skills.
• High level of ownership, accountability, and execution focus.

Key Success Indicators

• Growth in channel partner network.
• Channel-sourced account acquisition and funding volumes.
• Revenue and portfolio growth generated through partners.
• Partner productivity and activation rates.
• Portfolio quality and compliance adherence.
• Customer acquisition cost and conversion efficiency.

Essential Requirement

Candidates must have a proven and demonstrable track record of successfully building, scaling, and managing channel partner businesses, with evidence of consistently delivering growth in acquisition, revenue, and partner productivity through channel-led business models.