Manager, Fraud Prevention & Intelligence.Manager, Fraud Prevention & Intelligence.Client Experience

Job Purpose: 

• To plan and undertake investigations into allegations of fraud of varying nature and complexity. 

• To maintain quality and efficiency standards of investigations in accordance with policy and procedure of the F&I Division. 

• To reduce fraud losses (current or future) by efficiently and effectively investigating. 

• To liaise with CB UAE through constant monitoring of their online portal for updation of fraud STR. 

• To adopt a proactive approach and contribute towards implementation of Fraud Prevention & detection measures in all parts of the Bank. 

• To gather, record and securely retain evidence relating to an investigation in accordance with the laid down guidelines of F&I Division. 

• To produce appropriate, timely reports/ MIS to the Head of Fraud and relevant managers as appropriate. 

2.1 Reports directly to: Manager – Fraud Prevention & Intelligence

2.2 Reported to by: -

Dimensions:  

• Works within a team Fraud Examiners on investigations. 

• Independently deal with Unit Managers on specific investigations.

   

Main Responsibilities and Accountabilities:

• Conduct formal interviews with suspects and witnesses take statements in accordance with the laid down guidelines of F&I Division. 

• Reduce fraud losses by ensuring timely action/stoppage on cases where funds of the bank or bank’s customer may be going to fraudsters and also liaise with various teams through which the funds can be recalled. 

• Report the fraud cases conforming to CB UAE guidelines through its online portal and monitor it constantly for updates from CB, for appropriate actions. 

• Assist the investigation managers in the identification of control weaknesses and implementing solutions and controls for future improvements. 

• Assist in the development and implementation of checks and controls to prevent fraud. 

• Assist in the development and delivery of, and to participate in education, training and awareness activities as part of the fraud awareness program. 

• Maintain to a high standard a record of each investigation and prepare the appropriate and necessary paperwork to assist internal and external investigations. 

• Maintain and publish all MIS related to F&I in time and accurately. 

• Liaise with other control functions, for investigations and to develop contacts relevant to the purpose of F&I division with internal control functions and UAE anti fraud forums. 

• Deal promptly with fraud report e-mail, telephone calls, complaints and other notifications relating to fraud. 

• Communicate sensitively and effectively using plain language. 

Operating Environment, Framework and Boundaries, Working Relationships 

• Highly specialised role that involves interaction with various groups/ divisions across the bank yet maintaining a robust approach when conducting internal investigations. 

• Study of all case documents and extract relevant information without disturbing the sequences so as to ensure that the findings are helpful and admissible in external investigation/ court of law. 

• Requires a disciplined approach when following the investigation methodology i.e. note-taking during interviews and preservation of evidence. Knowledge of international best practices and techniques on use of fraud tools required. 

• Sound knowledge of Banking required of all areas of the bank in conduct of Investigations and suggesting process enhancements. 

• An excellent/ongoing working relationship and liaison with local authorities – Police/CID, Central Bank on fraud related issues. 

Problem Solving / Complexity / Innovation:

• Use own initiative, sound judgement and experience to reach appropriate decisions in accordance with the aims and objectives of the F&I Division 

• Excellent Analytical skills is needed to understand the data gathered and present it in a MIS form to identify the gaps in processes from the perspective of inherent fraud risks and recommend changes to prevent fraud and under the intricacies of the investigation 

• Hands-on approach to analysis of information and reporting through Microsoft Excel, Word and PowerPoint. 

• Exercise control over preparation and submission of MIS reports. 

• Tracks and assesses fraud risks and fraud trends in the region and their impact on the Bank. 

• Coordinating with Fraud Forums in resolving fraud related issues. 

Decision Making  / Authority :

• Main responsibility will be to conduct an investigation according to the best practices and exercise an objective approach towards investigation. Recommendations towards improvement of processes and/or on the job decisions relating to recommendations for suspension of staff 

• Will be responsible to coordinate with Central bank UAE for all fraud related update and appropriate response on their queries on a daily basis. 

• Will be responsible for forensically examine case details and securely retain evidence relating to an investigation in accordance with the laid down guidelines of F&I Division. 

• Will be responsible to reduce fraud losses (current or future) for bank and its customers.

• Will be responsible for coordination with law enforcement authorities and even attend court hearings.

• Recommending fraud write-offs based on results of investigations 

Knowledge, skills and Experience

• Certified fraud Examiner (CFE) certification is required. 

• Demonstrated sound fraud investigation skills in the past with at least 4 years of related experience and should hold a Bachelor Degree in Accounting & Auditing, Criminal Justice, or related field. 

• Excellent interviewing skills. 

• Ability to handle pressure and tough situations. 

• Excellent report writing skills. 

• Multi-disciplinary capabilities: analytical, qualitative, and quantitative. 

• Self motivated & takes initiative.