Manager - Quality & Excellence

Company : Abu Dhabi Ports

Job Description - Manager - Quality & Excellence

Description
The Manager - Quality & Excellence will play a pivotal role in strengthening governance, enhancing performance, and embedding a culture of continuous improvement. This role involves developing and implementing quality frameworks, leading cross-functional improvement initiatives, and establishing key performance indicators. The successful candidate will drive organizational excellence, support senior management with quality insights, and ensure compliance with international standards.

Responsibilities

Develop and enhance quality management and business excellence frameworks.
Lead continuous improvement initiatives and process optimization across functions.
Establish and monitor quality KPIs, performance indicators, and improvement metrics.
Conduct process reviews, quality assessments, and internal audits to identify gaps.
Identify process inefficiencies and recommend practical solutions.
Standardize and maintain SOPs, policies, and governance documentation.
Support the implementation and effectiveness of Quality Management Systems (QMS).
Lead root-cause analysis and corrective action initiatives.
Facilitate cross-functional improvement programs and ensure sustained actions.
Prepare quality and business excellence reports for senior management.

Qualifications

Bachelor's degree in Business Administration, Engineering, or Quality Management.
Relevant professional certification in quality or operational excellence is preferred.
Lean Six Sigma, EFQM, or ISO Lead Auditor certifications are highly desirable.
Strong professional proficiency in English, with Arabic as an advantage.
Minimum 7 years of experience in quality, business excellence, or process management.
Experience leading cross-functional improvement initiatives is an asset.
Strong knowledge of Quality Management Systems and process improvement methodologies.
Practical experience with Lean, Six Sigma, or similar frameworks.
Excellent analytical, communication, and stakeholder management skills.
Ability to translate process findings into practical improvement actions.

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Manager - Quality & Excellence

Job Description - Manager - Quality & Excellence

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