Officer - Sales & Service

• Administrate the preparation of new vehicles through the dealer management system. 
• Ensure all sales vehicle documentation is followed correctly to invoice and in the correct location system with correct location. 
• Administrate the process, vehicle booking for inspection and preparation. To liaise with the sales and service team with progress update and invoice confirmation.
• Administrate the process of vehicle movement, preparation for sale and display at location. This includes bodyshop or separate service locations.
• Administrate the process of sales after booking. Guide the sales team in process, compliance to AG Auto policies and legal requirements. 
• Administrate the registration and vehicle management of demonstrators and courtesy vehicles. De-registering at point of purchase or trade-in. Facilitate the passing and registration process. 
• Manage logistical requirements, driver and valet process.
• Ensure the administration purchase and sales process is adhered to at all times. Empowered to make recommendations for improvements. 
   

1. Customer data capture.
2. Demonstrate, proactive follow up with the sales and service team. 
3. Ability to understand and follow the administration sales process. 
4. Understand objectives and key performance indicators. 
5. Support direct line manager to reach company goals and objectives. 
6, Collaberate with colleagues.
7. Customer service satisfaction measures. 

• Diploma/Degree in any discipline 
• At least 3 years' experience in automotive sales and service 
• Previous experience in automotive administration and stock management 
• Strong experience in back-office operating system, ideally in Annata or other associated dealer management systems.
• Strong command of MS Excel
• SAP is an advantage.