Operations Manager-EK Chauffeur Drive Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 80,000+ employees!

We are currently recruiting for an Operations Manager - EK Chauffeur Drive Services to join our Aviation Partner Solutions team in Dubai.

Financial 

• Develop and maintain operational performance of the contract.


• Facilitate on time deployments of all assets in line with client demand.


• Understand the commercial aspects of the contract and monitor the operational management of the service.


• Responsible for management of daily reporting with operational data to support the review of contractual financial performance.


• Adhere to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieve the operational SLA and commercial KPIs.

Customer 

• Proactively manage the relationship with the client in line with the RACI matrix


• Manage contacts and relationships within your account portfolio, ensure the account is fully managed, and relationships are developed at every level.


• Provide ideas on initiatives to maximize efficiency and potential opportunities.

Process

• Analyze trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and create improved processes.


• Measure, validate, and test the effectiveness of metrics applied by the business to assess and drive productivity optimization.


• Complete Management Reporting, daily deployment data and driver performance.


• Drive a culture within the team, focusing on operational excellence and business performance.


• Motivate the team members and influence positive behavior.


• Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing the overall efficiency of the process.


• Establish and enforce quality control measures within processes, ensuring that the project meets or exceeds expectations.


• Create comprehensive documentation for key processes, promoting standardization across teams.

Innovation

• Integrate automation tools to simplify repetitive tasks and reduce manual workload.


• Engage in research to stay informed about limousine industry trends, emerging technologies, software, and best practices.


• Facilitate collaboration between departments to encourage the exchange of ideas, and diverse perspectives, fostering a culture of innovation.


• Work with key members of the other business units to obtain the information required to compile improvement proposals.


• Utilize automation tools enabling delivery of best practice in transportation operating models.

Selection Criteria 

• 5 Years in a similar capacity


• University or College education within Transport or Aviation


• Transport Management


• Rostering and deployments


• Vehicle utilization


• Limousine & RTA regulatory compliance


• Operation procedure awareness


• Customer relationship management, Effective report writing skills