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Project Manager (E -commerce)

Job Description - Project Manager (E -commerce)




Role and Responsibilities






  • Lead end‑to‑end project management for e‑commerce and digital project implementation.






  • Act as the Subject Matter Expert (SME) for e‑commerce platforms and deployment best practices.






  • Guide customers on solution design, implementation approach, and platform capabilities.






  • Coordinate with third‑party vendors for data integration, APIs, and solution components.






  • Oversee overall project delivery, ensuring timelines, quality, and customer satisfaction.






  • Manage risks, dependencies, and cross‑team communication throughout the project lifecycle.






  • Provide technical and functional direction to internal and customer teams.






  • Understand duty‑free product categories, pricing rules, promotions, and tax‑free regulations.






  • Align digital catalog with physical store inventory, SKU mapping, and stock accuracy.






  • Manage relationships with technology vendors, Shopify partners, payment providers, and airport authorities.






  • Ensure alignment between business goals, technical delivery, and operational readiness.










Quality Assurance & Compliance






  • Oversee testing cycles: functional, integration, UAT, performance, and security testing.






  • Ensure compliance with airport IT policies, cybersecurity standards, and data privacy regulations.






  • Manage go‑live readiness, cutover planning, and post‑launch support.










Project Leadership & Delivery






  • Lead the full lifecycle of the airport duty‑free e‑commerce project, from requirements gathering to deployment.






  • Drive project planning, sprint management, timelines, and stakeholder communication.






  • Coordinate with airport IT, duty‑free retail teams, vendors, and integration partners.






  • Ensure compliance with airport security, regulatory, and operational standards.










Technical Ownership






  • Act as SME for the e‑commerce platform (WooCommerce ,Shopify or similar), integrations, and backend architecture.






  • Oversee API integrations with POS, ERP, inventory systems, payment gateways, loyalty systems, and airport operational systems.






  • Work closely with developers to ensure scalable architecture, secure data flows, and high‑availability infrastructure.






  • Validate technical designs, solution architecture, and deployment pipelines.













Requirements





Project Management Skills





  • 10–15 years of experience in technical project management or solution delivery.






  • Experience delivering retail or airport e‑commerce projects is a strong advantage.






  • Strong documentation, requirement gathering, and stakeholder management skills.






  • Ability to manage cross‑functional teams and external vendors.












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